An organized group of employees who negotiate with employers about labor issues.

The way people get along with each other,

The ability to get others to accomplish tasks because of their position.

A leadership style where the manager is more directive and controlling.

A leadership style where managers are less directive and involve employees in decision making.

The way a manager treats and directs employees.

The combined use of tactical and strategic management.

Refers to the obligation of a business to contribute to the well-being of a community.

A natural resource that cannot be replaced when used up.

The contamination of the environment with by-products of human activity.

Insuring that women, ethnic groups, physically challenged and older workers are not discriminated against.

Considers the needs of customers when planning, pricing, distributing, and promoting a product or service.

A 2-step process for successfully planning and marketing products.

A clearly identified group of consumers with needs that the business wants to satisfy.

A combination of marketing elements designed to meet the needs of a target market.

One of the eight marketing functions is risk management.

Consumers often have a negative or narrow view of marketing.

The marketing strategy is a two-step process.

A wholesaler sells driectly to consumers.

If a company has a limited supply of a product, it may lower its price.

The management of people today has not changed from the way it was done many years ago.

An effective leader must be able to work with groups as well as individuals.

Participating in clubs, organizations, and activities can actualy develop leadership skills that are useful in business.

An example of vertical communications in an organization is information that moves between managers and employees.

There is no obligation on the part of a business to contribute to the well-being of a community.

Making decisions about what to do to elp a community is a simple matter.

Some natural resources are non-renewable and must be protected.

Pollution is not one of the societal problems of concern to businesses.

A business that contributes to community groups, such as the arts, is being

Which of the following is a social responsibility issue?

Preserving our society's scarce resources is an act of business known as:

A federal organization set up to enforce standards for air quality is the

A federal organization regulating the safety standards of businesses.

Which of the following is NOT an important human relations skill of managers?

A leader who has the personal trust and respect of group members will have what kind of influence?

Because managers are able to offer employees money, job benefits, recognition, and praise, they have this type of influence.

Employees have discovered that when they cooperate with managers,

The four marketing mix elements are

Maximizing profits, increasing sales, and maintaining an image are objectives related to

To be effective, promotion must