WorksheetsFWS Seminar Quiz 02
Total questions: 11
Worksheet time: 7mins
In setting up our Performance Management system, these are the key strategic focus areas.
Customers
People development
Business processes
All the the answers are correct.
What do customers want from us as their service providers or suppliers?
All the answers are correct.
Customers want convenience when working with us.
Customers want to buy from reputable suppliers.
Customers want trustworthiness and integrity from us.
In an effective performance management system, the development of employees should result in ______.
Job satisfaction and fulfilment
frustration and angony
exhaustion and dillusion
unbalanced lifestyle
From the customer's perspective, great service would likely constitute ________.
pro-activeness
re-activeness
non-activeness
in-activeness
What is the difference between a Goal (or target) and an Effort?
A Goal is a statement with a Noun
An Effort is a statement with a Noun
Both of them are the same
A Goal and an Effort are merely ideas only.
In Goal / Target Setting, the individual must contribute to the team. The team is as strong as the __________ link.
weakest
shortest
longest
strongest
What are some possible challenges and pitfalls of setting team performance targets?
People do not naturally articulate their views.
Sometimes Goal setting meetings are poorly managed.
There is a negative perception of the leader.
All the answers are possible.
Which example below is not a Key Result Area (KRA)?
To serve customers at a 95% Customer Service Level
Improve ability to influence 5 strategic business units through better relationships (e.g. for corporate HQ or Holding company).
Achieve sustained high level of GDP growth (e.g. government
organization).
Increase shareholder value (e.g. sales).
These are examples of (quantitative) productivity measurements.
All of the answers are good examples
Sales per Employee
Employee Turnover
Forecast to Actual Sales
Which one of these measurements is a qualitative productivity measurement.
Sales per Capital Dollar
Employee satisfaction Index
Percent Utilisation of wastages
Percentage Cost Savings
Do you think this seminar has been useful to your work?
Yes very useful
Generally alright
I have to go back to internalise it first
Nothing really new to me
