WorksheetsPick up
Total questions: 10
Worksheet time: 5mins
Empathy means
To get into the shoe of customer
To sympathize
Both are correct
All offline information to be captured in
Side bar of FD
Add notes
Seller requested for a callback, however pick up team did not call him back. Same will be considered as
Minor miss
Behavior Issue
OK
Pick up failure response should have
Actual Pick up date
Reason for failure
AWB number
Apology
All above
Follow up update to be shared with
12 hrs
24hrs
Wait for seller email
All above
Ticket will be marked as resolved, post sharing the TAT for pick up only,
True
False
Pleasantries like -Could you, would like to inform, would like to request, Please, We appreciate your patience, should be used while communicating with seller on email
True
False
If shipment is not handed over to CP for continuously 3 days. Pick up location will get
Blocked
Removed
Suspended
On every resolved email a surve is shared with seller with below set of ratings
Excellent, good, fair, average, poor
Excellent, good, fair, poor
Excellent, good, fair, unfair, poor
Can we fix pick up timings for any specific seller or it will happen as per Courier partner schedule
Yes
No
