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BUSINESS ORGANIZATION AND MANAGEMENT

Total questions: 100

Worksheet time: 52mins

Name
Class
Date
1.

What's ethics all about?

a)

An ethnic minority

b)

A person who's a bit daft

c)

Morally correct behavior

d)

Making lots of money out of customers, bleeding them dry!

2.
In the long run, ethical integrity will keep customers coming back to a business.
a)
True
b)
False
3.
Safety is the responsibility of?
a)
Owner of the facility
b)
 Veterinary Technician
c)
Veterinarian
d)
Everyone
4.
An act of an employee exposing an employer’s wrongdoing to outsiders.
a)
Ethical Issue
b)
Plagiarism
c)
Consumerism
d)
Whistleblowing
5.

What jobs have unwritten codes of Ethics?

a)

Professional Gamer

b)

Teacher

c)

Doctor

d)

People who commit identity theft

6.
A co-worker, Stacy, also runs a small business in her home. Several times a month she collects paper clips, post-it-notes, and other office supplies from the office to take to her home business. What action that Stacy could take represents an ethical decision?
a)
Stop taking the office supplies home for any reason
b)
Stop taking the office supplies home except once a month
c)
Take the office supplies home only if there are plenty of supplies at work
d)
Take the supplies home as long as they are in open packages
7.
Kathy downloaded a few photos of local organic farms from Flickr.com's Creative Commons (CC). She follows the rules of the photographers' CC licenses and uses them in a digital video about sustainable agriculture. What she has done is legal. 
a)
True
b)
False
8.
Rules based on moral principles about how businesses and employees ought to conduct themselves. 
a)
Guidelines
b)
Employee Handbook
c)
Laws
d)
Business Ethics
9.
A set of guidelines for maintaining ethics in the workplace. 
a)
Code of Ethics
b)
Code of Conduct
c)
Integrity
d)
Code of Honor
10.
A conflict between self-interest and a professional obligation. 
a)
Obligation
b)
Conflict of Interest
c)
Problem Solving
d)
Rule Enforcement
11.
Which is NOT a step in the ethical decision making process?
a)
Identify the ethical problem
b)
Decide who will be affected
c)
Select the best alternative
d)
Choose the worst alternative
12.

unauthorized use of a trademark in a manner which is likely to cause confusion, deception or mistake about the source of goods or services

a)

Trademark Infringement

b)

Privacy Invasion

c)

Policies and Regulations

d)

Open Source

13.

symbol which identifies a particular source of goods or services from others

a)

Patent Infringement

b)

Trademark

c)

Non Disclosure Agreement

d)

Laws

14.

one of several public copyright licenses which enables the free distribution of an otherwise copyrighted work

a)

Creative Common License

b)

Defamation

c)

Ethics

d)

Intellectual Property Agreement

15.

use of a patented invention without permission from the patent holder

a)

Patent Infringement

b)

Code of Ethics

c)

Fair Use

d)

Laws

16.

property (as an idea, invention or process) that derives from the work of mind or intellect

a)

Defamation

b)

Fair Use

c)

Intellectual Property Agreement

d)

Intellectual Property

17.

any copying of copyrighted material done for a limited and transformative purpose, such as to comment upon, criticize or parody

a)

Intellectual Property

b)

Fair Use

c)

Laws

d)

Patent

18.
What is copyright? 
a)
a form of protection
b)
an image
c)
a form of protection for kids
d)
copies of work
19.

What is Copyright Infringement?

a)

using someone work without permission

b)

copying of someone work

c)

liking someone's work

d)

a picture of someones work

20.
What's ethics all about?
a)
An ethnic minority
b)
A person who's a bit daft
c)
Morally correct behaviour
d)
Making lots of money out of customers, bleeding them dry!
21.

An unethical business practice when service providers are guilty of charging more than the actual price for the services given

a)

MISLEADING ADVERTISEMENTS

b)

OVERBILLING

c)

MAKING FALSE CLAIMS

d)

CUSTOMER SERVICE FAILURE

22.

A core principle of business ethics where there is the exercise of compassion and sincere concern for others.

a)

honesty

b)

integrity

c)

caring

d)

respect

23.

A core principle of business ethics wherein managers act with impartiality in all their transactions and do not exercise their power for their own personal advantage.

a)

FAIRNESS

b)

ACCOUNTABILITY

c)

INTEGRITY

d)

HONESTY

24.

An unethical business practice showing poor customer service like failure to replace a damaged product or serving a warranty

a)

ACCOUNTING MANIPULATIONS

b)

MAKING FALSE CLAIMS

c)

ACCOUNTING MANIPULATION

d)

CUSTOMER SERVICE FAILURE

25.

A component of the code of ethics wherein all legal requirements of the code should be met. Any licensing requirements, including but not limited to reporting of financial statements, should be done.

a)

COMPLIANCE

b)

VALUES

c)

MANAGEMENT SUPPORT

d)

PRINCIPLES

26.

Having high level of ________ means that the company has earned the trust of its stakeholders because it has been consistent in all of its actions, decisions, and character.

a)

HONEST

b)

INTEGRITY

c)

LOYALTY

d)

RESPECT

27.

Being ethical also means that employees should strive to achieve excellence in all their tasks.

a)

INTEGRITY

b)

BEING A LEADER

c)

HONESTY

d)

EXCELLENCE

28.

Business organizations should comply with reportorial requirements as mandated by government for ethical practices.

a)

TRUE

b)

FALSE

29.

Company property or assets are for business purposes and not for personal use

a)

TRUE

b)

FALSE

30.

Employees should use communication infrastructure properly and appropriately

a)

TRUE

b)

FALSE

31.

How can a company benefit from the ethical practices of its employees?

4 lines
32.

What are moral principles that governs behavior?

a)

facts

b)

ethics

c)

codes

d)

social responsibilities

33.

What is a guide of principles designed to help professionals conduct business honestly and with integrity?

a)

resume

b)

coat of arms

c)

social responsibility

d)

code of ethics

34.

Choose 3 that are part of the 5 points of ethics? Choose all that apply.

a)

Integrity

b)

communication

c)

professional behavior

d)

confidentiality

e)

collaboration

35.

Choose 3 factors that influence business ethics:

a)

Individual moral and values

b)

Opportunity...code of ethics and compliance requirements

c)

competition

d)

Managers and coworkers influence

36.

Choose 3 that are ethicals issues in business:

a)

misuse of company time

b)

profit margin

c)

conflict of interest

d)

abusive and intimidating behavior

37.

When a company contributes to society in a positive way, this is called

a)

ethics

b)

social responsibility

c)

code of ethics

d)

social studies

38.

What is the number one cause of unethical behavior in business?

a)

bad morale

b)

social responsibility

c)

employee turnover

d)

overly aggressive financial goals

39.

Which one is NOT a good way to improve ethical behavior in business?

a)

code of ethics

b)

more authoritarian management style

c)

training

d)

promote whistle-blowing

40.

Which is the 3 main factors that influence ethics in business?

a)

code of ethics, religion, gender

b)

self-discipline, autonomy, mastery

c)

individual morals & values, social responsibility, profit margin

d)

individual morals & values, coworker's influence, opportunity

41.

Which is NOT a good question to consider if you are deciding if something is ethical or unethical?

a)

Are there any potential legal restrictions or violations?

b)

Does your company have a code of ethics or policy against it?

c)

Would the activity be accepted by your coworkers?

d)

Will it make the company more profitable?

42.

THIS IS AN ORGANIZED EFFORT TO PRODUCE GOODS OR SERVICES

a)

BUSINESS

b)

SERVICES

c)

SERVICE BUSINESS

d)

RETAILERS

43.
THE BASIC PRINCIPLES THAT GOVERN YOUR BEHAVIOR
a)
ETHICS
b)
THE GOLDEN RULE
c)
WHOLESALERS
d)
TRADE INDUSTRIES
44.
THE ECONOMIC PROCESS OR ACTIVITY OF PRODUCING GOODS AND SERVICES
a)
PRODUCERS
b)
MAKERS
c)
GLOBALIZATION
d)
AUTHORITY
45.
THE DUTY OF BUSINESSES TO CONTRIBUTE TO THE WELL-BEING OF SOCIETY
a)
SOCIAL RESPONSIBILITY
b)
RULES AND PROCEDURES
c)
BUILDERS
d)
FINANCE
46.
COMPANIES NEED TO MAKE SURE THAT THE COMPANY ITSELF IS PROFITABLE
a)
ECONOMIC RESPONSIBILITY
b)
LEGAL RESPONSIBILITY
c)
PHILANTHROPIC RESPONSIBILITY
d)
RULES AND PROCEDURES
47.
REQUIREMENTS PLACED ON COMPANY BY LAW
a)
LEGAL RESPONSIBILITY
b)
PHILANTHROPIC RESPONSIBILITY
c)
ETHICAL RESPONSIBILITY
d)
SOCIAL RESPONSIBILITY
48.
CORPORATION LEADERSHIP CORE MISSION ALIGNS TO THEIR ACTIONS
a)
ETHICAL RESPONSIBILITY
b)
PHILANTHROPIC RESPONSIBILITY
c)
SOCIAL RESPONSIBILITY
d)
RULES AND PROCEDURES
49.
GOING ABOVE AND BEYOND ETHICAL RESPONSIBILITY MAKING AN EFFORT TO BENEFIT SOCIETY
a)
PHILANTHROPIC RESPONSIBILITY
b)
ETHICAL RESPONSIBILITY
c)
RULES AND PROCEDURES
d)
ECONOMIC RESPONSIBILITY
50.
The process of keeping and interpreting financial records.The process of gathering, recording, organizing, and reporting financial data
a)
ACCOUNTING
b)
HUMAN RESOURCES MANAGEMENT
c)
MARKETING
d)
BUSINESS ETHICS
51.
The basic principles that govern a business’s actions
a)
BUSINESS
b)
BUSINESS ETHICS
c)
ACCOUNTING
d)
RETAILERS
52.
The process of planning, staffing, leading, and organizing the employees of the business.
a)
RESOURCES
b)
HUMAN RESOURCES MANAGEMENT
c)
MANAGEMENT
d)
ACCOUNTING
53.
The process of obtaining funds and using them to achieve the goals of the business  
a)
Globalization
b)
HUMAN RESOURCES
c)
FINANCE
d)
Trade industries
54.
The process of accessing, processing, maintaining, evaluating, and disseminating knowledge, facts, or data for the purpose of assisting business decision making.
a)
MANAGEMENT
b)
INFORMATION MANAGEMENT
c)
TECHNOLOGY
d)
WHOLESELLARS
55.
All the activities a business engages in to interact with its customers
a)
CUSTOMER RELATIONS
b)
CUSTOMER DEMAND
c)
MARKETING
d)
OPERATIONS
56.
A type of producer that provides goods in their natural state
a)
RAW GOODS AND SERVICES
b)
Service businesses
c)
RETAILERS
d)
Trade industries
57.

The day-to-day activities for continued business functioning.

a)

Operations

b)

Customer Relations

c)

Finance

d)

Human Resources Management

58.

Production

a)

The economic process or activity of producing goods and services

b)

The process of coordinating resources in order to accomplish an organization's goals

c)

An organized effort to produce and/or distribute goods and services.

59.

Ethics is

a)

The basic principles that govern your behavior

b)

An established set of rules

c)

Defined as the moral or ethical problems that can arise in a business setting; and any special duties or obligations that apply to people who are engaged in business.

60.

The lines of authority in an organization, who reports to whom

a)

Chain of command

b)

Delegation

c)

Authority

d)

Accounting

61.

When a business keeps and interpret financial records.The process of gathering, recording, organizing, and reporting financial data

a)

ACCOUNTING

b)

HUMAN RESOURCES MANAGEMENT

c)

MARKETING

d)

BUSINESS ETHICS

62.

Responsibility to Employees:

a)

Value, Honesty, and Communication with Customers.

b)

Creating Jobs that Work.

c)

Fair Stewardship and Full Disclosure with Investors.

d)

Give them reasonable salary

63.

What is corporate responsibility.

a)

Polluting

b)

Not giving back to the community.

c)

Doing business to meet the needs of the current generation, without harming the ability of future generations.

d)

Business contributions to the community.

64.

Carbon footprint refers to the amount of non harmful greenhouse gasses.

a)

False

b)

True

65.

Which of the following is not considered a stakeholder?

a)

employees

b)

investors

c)

company

d)

customers

66.

Producing high-quality products is an example of what?

a)

legal and illegal

b)

legal and unethical

c)

illegal and unethical

d)

legal and ethical

67.

Social responsibility is a broader concept than (a)   Responsibility.

68.

An organization must behave as a good citizen. This is an example of the responsibility towards:

a)

a. Owners

b)

b. workers

c)

c. Society

d)

d. Government

69.

Right to information about the products produced is the responsibility towards which interest group?

a)

a)Employees

b)

b) government

c)

c) consumer

d)

d) shareholders

70.

“it is the concept of highest goal as ‘ services to society’ when a firm stand in a long run and earn maximum profits”. This statement relates to one of the arguments for society responsibility.

a)

a) Maintenance of society

b)

b) availability of resources

c)

c) long term interest

d)

d) better environment

71.

Business people have the skills to solve:

a)

a. All social Problems

b)

b. some Social problems

c)

c. No any Social problem

d)

d. All economic problems

72.

To generate more employment opportunities is the social responsibility of business towards _____________________________

a)

society

b)

customer

c)

shareholder

d)

Kuch bhi nahi

73.
What did Shana ask Maria to do before she went to lunch
a)
Go to lunch with her
b)
Smile more
c)
Shana asked Maria to file all the papers before lunch.
74.
How can failing to do a critical job affect co-workers
a)
They will be mad
b)
they will not like you
c)
It can back up everyone else's work and disappoint co workers and your employer
75.
What is a co-worker
a)
your mother
b)
somebody you work with
c)
your boss/ supervisor 
d)
your friend
76.
Why is it important to complete assigned jobs to the best of your ability.
a)
so you can be nice
b)
Being a responsible employee means putting what you want to do after what your employee needs for you to do
c)
its a crisis
d)
Just do what you want and that will be ok
77.
What did Maria decide to do at lunchtime?
a)
file the papers as Shana told her to do.
b)
Maria decided to file the papers after lunch.
c)
Maria decided to go home and make lunch.
d)
Look busy but was on her phone texting
78.
Shana spoke to Maria for ______________ minutes. 
a)
one 
b)
few 
c)
couple
d)
several
79.
Maria had been hungry all morning. Now she  felt _________________.
a)
mad
b)
upset
c)
naseous
d)
starved
80.
Maria had not been a _________________ employee. 
a)
responsible
b)
friendly
81.
Because Maria had  had not done her assigned work their was no a ___________.
a)
crisis
b)
critical needs
c)
pandmenoium
82.
Maria felt terrible she could not __________ to eat the rest of her lunch.
a)
manage
b)
eat
83.

Social responsibility is:

a)

Same as legal responsibility

b)

Broader than legal responsibility

c)

Narrower than legal responsibility

d)

None of these.

84.

CSR stand for ____

a)

Corporate Society Responsibility

b)

Company Society Responsibility

c)

Corporate Social Responsibility

d)

Company Social Responsibility

85.

In India, the concept of CSR is governed by Clause ____ of the Companies Act, 2013.

a)

135

b)

145

c)

125

d)

130

86.

Which of the following can explain the need for pollution control:

a)

Cost Savings

b)

Reduced risk of liability

c)

Reduction of health hazards

d)

All of the above

87.

Which responsibility of the business is not the responsibility of the business to the government:

a)

Following the pollution laws as set by the government

b)

Establishment of the industrial undertaking as per the government norms

c)

Providing after-sales service

d)

Payment of the fees, tax, surcharge, etc. with honesty.

88.

Which work is ethical:

a)

Adulteration in goods

b)

Selling of duplicate goods with brand names

c)

Exploitation of the employees

d)

Honesty in dealing with customers.

89.

Which one of the following is the social responsibility of the business:

a)

Giving fair return to the investors

b)

Fair remuneration

c)

Consumer based production

d)

All of the above.

90.

Which of the followings justifies the existence and growth of the business:

a)

Maximum service to society

b)

Charging high margin

c)

Selling adulterated goods at a heavy discount

d)

Avoiding government regulation

91.

Which of the following is not an argument for Social Responsibility?

a)

Avoidance of Government Regulation

b)

Better Environment for doing business

c)

Long-term interest of the firm

d)

Burden on consumer

92.

Which one of the below initiatives was not taken by TATA Motors as CSR activity?

a)

Arogya

b)

Vidyadhanam

c)

Kaushalya

d)

Vasudha

93.

What is the best ethical choice when dealing with angry customers?

a)

Being short with the customer and telling them you are right and to deal with it.

b)

Being patient and work out a compromise with the customer.

c)

Give the customer everything they want

94.

Define Ethics

a)

Simple moral principle system to better yourself and company

b)

Being nice

c)

A word I heard a couple times in Intro to Buisness

d)

Hard way to deal with other people when a problem occurs

95.

Ethics is used EVERYWHERE in your life

a)

False

b)

True

96.

In order to make the right ethical decision you should,

(a)  

97.

Check ALL the ways to take responsibility when you ruin someone else's item

a)

Run away asap

b)

Leave a note for the owner with personal information

c)

Upfront apologize and pay them money to fix the item

d)

Blame it on another person

e)

Make up excuses why you should not have to pay for it

98.

Social responsibility is

(a)  

99.

What is something you can do to be more socially responsible?

a)

Telling other people to do more for the community but not doing anything yourself

b)

Nothing

c)

Buying people things

d)

Giving back to your community and participate in an event to benefit others(or start your own)

100.

If you were a boss of a company, would you establish a reward system or a penalty system?

a)

Yes

b)

No why would I? The customer is always right

c)

Maybe a penalty system but not a reward system

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