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WorksheetsCCHSDECA Practice Quiz 1
Total questions: 20
Worksheet time: 15mins
To sell sweatshirts, jackets, and T-shirts imprinted with ABC University's logo, the Collegiate Sportswear Company pays royalties to the university. What type of business ownership does this situation exemplify?
General partnership
Business-format franchise
Multi-level marketing
Licensing agreement
Which of the following is an effective strategy for identifying important information while reading:
Skimming the text instead of reading it all word for word
Skipping the preface and introduction to spend more time on the main content
Paying special attention to headings, titles, and graphics
Reading only the first and last paragraphs of the text
Which of the following is an example of personal financial information:
Pay stub
Sales invoice
Expense report
Accounts payable record
Which of the following is a factor that prevents some private enterprise systems from being considered pure private enterprise systems:
Lack of any government regulation
Partial government ownership of business
Government quotas on production
Limited amount of government control
What is one of the qualities of a good telephone voice?
Varying tone
Stern control
Monotone
Decisiveness
It is best to organize a report in chronological order when the subject matter is
appeal based
based on opinion
time-oriented
problem-oriented
Which of the following is an example of an informational message geared toward an external audience
A print advertisement
An employee handbook
An inventory report
An office calendar
A company consistently fulfills its brand promise by using
external publicity
touchpoints
product-line extensions
tangible services
What is the first step you should take when resolving an ethical dilemma?
Figure out who's affected
Identify the dilemma
Consider all your potential actions
Reflect on the outcome
When a group confronts a conflict, it is a good idea to
remain judgmental
establish boundaries
compromise on some points
apologize for disagreeing
Which of the following is a characteristic of someone who leads by example:
Pessimistic
Disinterested
Plays favorites
Enthusiastic
Which of the following is part of the product/service management function:
Getting products from producers to customers
Deciding on the products that a business will produce or order
Informing customers about new and improved products
Conducting research to find out as much as possible about customers
Information management should ensure that information is
inaccessible
abundant
pleasant
retrievable
A primary purpose of data mining is to
develop services
stabilize sales
discover relationships
summarize ideas
Which of the following restaurant assets would be considered intangible:
The waiter's uniforms
An expensive oven
The building
A secret recipe
Which of the following would most benefit from a customer service mindset that helps reduce complaints and increase profits:
Businesses
Employees
Customers
Competitors
. Jayne Jacobs is the assistant sales manager for Progressive Electronics. Using a hierarchical chain of command, Jayne is most likely to report to
Tom Mitchell, vice president of operations
Paula Cardenas, vice president of sales
Mark Peterson, sales manager
Marjorie Lazarus, customer service supervisor
Which of the following is an example of a public relations activity that involves communicating with an internal audience
Distributing a press release
Holding a weekly press conference
Developing an employee newsletter
Making a donation to a charity
A print advertisement's headline, graphics, signature, and copy should coordinate with one another so that the message
creates uncertainty
conveys humor
provides entertainment
is clear
The reason that businesses establish standards for their goods and services is to
determine necessary inventory levels
provide uniform, consistent products
encourage customers to buy in bulk
improve their employees' productivity rates
