•Fulfilling the requirements of the law.

•The possibility of loss (failure) or gain (success).

•Required Breaks: Employers should give bathroom breaks for every _____hours worked and meal breaks for every _____ hours worked.

•OSHA- Occupational Safe and Health Act of 1970 responsibilities are to

•Potential events or situations that can cause injury or harm to people, property, or the environment

points of operation, flywheels, gears, shafts, pulleys, key ways, belts, couplings, sprockets, chains, frames, controls, lighting for tools and equipment, brakes, exhausting, feeding, oiling, adjusting, maintenance, lockout/tagout, grounding, work space, location, purchasing standards.

•Any chemical found in a solid form. Examples: Dry Paint

•Dusts are tiny particles of solids. You may be exposed to dust from materials that are already in dust form, or from work processes that create dust. Examples: Bags of cement, Glass fibers, Asbestos, or Some herbicides.

•Any chemical found in a liquid form at room temperature. Liquid chemicals may cause poisoning by ingestion, inhalation, or absorption. Examples: Fertilizers, Herbicides, Pesticides, Paints, or Cleaners.

•Vapors are tiny drops of liquid that are suspended in the air. Vapors from some chemicals may irritate the eyes and skin. Examples: Cleaners, Paints, or Pesticides.

•Some chemicals are in gas form when they are at room temperature. Other solid or liquid chemicals become gases when they are heated. Examples: Aerosols, Carbon monoxide, Vehicle fumes, Grain silo gases, or Hydrogen sulfide.

Health and safety regulations in business regarding the Worker Rights is to have

When workers stay whole and healthy, the direct cost-savings to businesses include:

Safety and health also make big reductions in indirect costs, due to:

Businesses evaluate the quality and source of the information they obtain to make sure the information is:

Why is it important for businesses to store information for future use?

Businesses assess their information needs to determine the type of information that will help them deal with:

One way for businesses to obtain needed information efficiently is to:

Which is the most efficient tool for gathering the external information that businesses need?

The reason businesses obtain information usually is to apply it in order to:

Emma used her textbook to complete a study guide for her midterm exam in Spanish class. What type of source is the textbook?

What do most businesses use to store information for future use?

Which is a true statement about a management information system (MIS)?

One of the purposes of information management is to provide businesses with the strategic information they need to:

Information management can be a challenge because:

When defending ideas objectively, you say an opinion or propose an idea, know that there are some people who will not understand it. You need to:

One of the 4 stages in the idea evaluation process is to have a

When communicating with a Controller

While employees at all levels have good ideas for how to drive the business to greater success, management often seems to be hard of hearing. Why? Because most employees don’t know how to:

Individuals who are able to defend their ideas objectively usually are able to provide others with?

To be able to explain and defend their ideas objectively to others, individuals usually need to have effective __________ skills.

In order to be understood on the telephone, a business's employees should always...

All calls coming into a business should end as pleasantly as possible in order to

Which of the following is NOT a tool that people use when participating in discussions:

Addressing your target audience based on your research and its needs should allow you to develop a ________ that will help you to better communicate as well.

The ___ was created to provide loans for rebuilding after WWII.

A ____ is a payment, usually a percentage of sales, for the right to use a process or company name.

The ___ is the international organization that settles trade disagreements and enforces free trade agreements.

Companies use the _____ strategy when their products and marketing strategy are the same across different countries.

In a multinational company, its headquarters, or parent company, is located in a ____ country.

A ____ strategy is used when companies change their products and marketing strategies in order to adapt to the different countries.

A ____ is an organization that does business in several different countries.

A company that sells the right to use some intangible property, such as its brand name, is using a ____.

A ____ is an agreement between multiple businesses to share a business project.

The ___ helps to promote economic cooperation and also maintains an orderly system of world trade and exchange rates.

Countries use a ____ strategy when they don't change their product or marketing strategies across different countries.

Today, because the IMF maintains an orderly system of exchange rates, nations are less likely to engage in trade wars.

The main function of the ___ is to provide much needed aid to under-developed countries.

A clothing company buys the right from Disney to feature Mickey Mouse on its shirts. This is an example of a ___.

Subway enters into an agreement with a foreign company, which allows that company to use Subway's name and business processes. This is an example of a ___.

KFC changes the spiciness of their recipes, depending on the taste preferences in each foreign country. This is an example of a ___ strategy.

The different countries in which the MNC conducts business activities are called home countries.

Ford and Toyota began working together in 2011 to build hybrid trucks. This is an example of a ___.

What is a business's net profit if it has $762,750 in income, $291,400 in operating expenses, and $238,930 in cost of goods?

Which is a problem associated with communist command economies?

Which would customers need to present at the time of purchase to get money taken off the purchase price of the item?

A vendor is extending credit to the Jones Company in return for the Jones Company's agreement to use the vendor as the sole source of its supplies. What federal act is the vendor and the Jones Company violating?

For a business, income remaining after payment of expenses is:

Countries whose governments provide citizens with free medical care, education, and other benefits often are referred to as which type of state?

In business terms, what is profit?

When manufacturers give back part of the purchase price of an item to the customer, the manufacturers are engaged in:

Which is an example of a speculative business risk?

Who decides how goods and services will be marketed in a private enterprise economic system?

A business selects goods or services to sell. Which type of risk is this business using?

In a private enterprise economic system, the interaction of supply and demand primarily determines:

A major characteristic of a market economy is which type of ownership of property?

The basic role of the United States government is to:

Which represents a natural risk for the owner of a delivery service?

small-business owner whose business is a sole proprietorship is planning to “go global.” What method for going global would be best to recommend to the small-business owner?

Which is a factor that affects the business environment?

The owner of a small company decides to stock a new product. Which business activity should the owner use to inform potential customers about the new product?

The two main divisions of the trade industry are:

Three primary factors that affect the organizational structure of a business include interpersonal relationships, tasks, and:

Which factor has aided the most in creating a global business environment?

A U.S. company would decide to offer its products in other countries as a reason to:

A group of individuals wants to open a museum that will display items from early settlers of the area. The group will charge just enough admission to pay the expenses of operating the museum. Will the museum be a business?

Kim invests heavily in a marketing campaign to stimulate sales for her company. What type of management process is this an example of?

Which situation would most likely indicate the need to adapt to changes in the business environment?

Business ethics involve considering issues about what is:

One reason why many small businesses develop an organizational design that requires a board of directors is because a board usually:

Which affects the business environment because it provides the most options for consumers?

Businesses that successfully adapt to current market situations often realize that:

Which is an example of an economic factor that affects the business environment?

Which is an example of ethical business behavior?

If a business is not concerned about social responsibility, it is likely to:

A(n) ___ is a market in which members do away with duties and other trade barriers.

The accepted behaviors, customs, and values of a society are known as its ____.

Countries with few natural resources must depend on ____.

A(n) ____ is a limit on the quantity of a product that may be imported or exported within a given period.

____ are restrictions to free trade.

A nation's transportation, communication, and utility systems is known as ____.

Tariffs ___ the price for imported products.

A(n) ____ is a tax that a government places on certain imported products.

A ___ is a selected area where products can be imported duty-free and then stored, assembled, and/or used in manufacturing.

A country with more developed infrastructure is _____ equipped for international business than a country with less developed infrastructure.

A country that wishes to expand international trade activities would most likely use _____.

A(n) _____ is an official ban on trade or other commercial activity with a particular country.

____ refers to shielding or defending a country's own domestic industries by restricting imported goods from other countries.

The key factors that affect a country's level of economic development are: (select 3)

The most common political and legal factors that affect international business activities include: (select 3)

In a(n) ____, member countries form a pact in which they agree to remove duties, also called import taxes, and trade barriers on products traded among them.

A country that has a good education system is usually able to provide higher quality goods and services to its citizens.

Trying to best plan how limited economic resources will satisfy unlimited wants and needs is known as _____.

Tariffs tend to ____ imported products.

Countries often use formal trade barriers as a means of expressing displeasure with a foreign country's policies or actions.

A farmer has 1,000 acres. He decides to plant apple trees on 800 acres and raise cows on the remaining 200 acres. If he wanted to raise more cows, he would have to reduce the amount of land allotted to growing apples. This is an example of:

Which occurs when the supply of individuals who are able and willing to work diminishes?

Which group of words best describes wants?

A local dry cleaner that also launders and presses shirts is selling:

The desire for which item(s) would be considered a noneconomic want?

Adrian and Bailey own a salon. Adrian is a nail technician and Bailey is a cosmetologist. Adrian gives Bailey a pedicure. Bailey gives Adrian a haircut. They do not pay money for the services provided. What does this demonstrate?

Which is a natural resource that can be renewed through people's efforts?

The process of deciding which goods and services will be purchased or provided so that the most satisfaction can be obtained is called economizing.

Scarcity is

Which is an example of an economic service?

On an Income State if the Total Expenses were greater than the Cost of the Goods Sold the outcome would be a

The role of finance in business often involves

What is one of the main reasons why businesses need to keep accurate accounting records?

When businesses invest funds to expand, they are involved in the process of:

Which of the following is a requirement for a good accounting system:

Which of the following groups makes regular use of a business's managerial accounting information:

The overall purpose of accounting is to

A bank denies a business owner's application for credit saying, "We feel that you would be un-able to make the monthly payments because of your other debts." What financial report did the bank review?

What accounting record would summarize a business's profit or loss for a previous year?

Which of the following presents the first three steps in the accounting cycle in the correct order:

Checks, receipts, invoices, and purchase orders are examples of

For an accounting system to be useful to the business, the accounting information it contains must be

Which of the following is an Asset?

A business has $57,500 in Liabilities and $20,000 in Owner's Equity, how much are there in Assets?

All monies owed to a firm by its customers are

A series of sequential steps taken by purchasing specialists to buy goods and services for a business.

During the Purchasing Cycle you should Telephone minimum of______ suppliers to obtain prices to supply goods and/or services using an identical specification, terms, and conditions.

The first step in maintaining an inventory of supplies for the business is to:

Mark, who owns a small home-appliance store, is in the process of placing an order for 12 refrigerators, 8 stoves, and 4 portable dishwashers. Mark is purchasing the refrigerators for $674.98 each, the stoves for $493.22 each, and the portable dishwashers for $284.83 each. What is the TOTAL cost of the stoves that Mark is purchasing?

Maintaining an inventory of supplies helps a business to:

Which question should be answered by the purchasing function?

By purchasing just the quantity of supplies that is needed, purchasing can:

Trey compares the prices offered by different vendors for the same goods and services. Which part of the purchasing process is Trey involved in?

Some businesses use an automatic reorder system to maintain an adequate:

The buying of goods and services for a business.

13. A business that writes letters to customers to confirm their orders or requests should make sure that the letters contain

It is easier for employees to develop positive customer/client relations if employees understand that each customer is:

Google has a relaxed atmosphere and believes that creativity comes from a stress-free workplace. What type of person is that company looking to hire?

When Dawn answered the front desk telephone at her property, a female caller who sounded very upset said, "My daughter, Susan Smith, is staying at your hotel, and I need to reach her immediately because of a family emergency. Would you please give me her room number?" Dawn quickly answered, "Ms. Smith is in room 224. I will connect you." What did Dawn do wrong?

When Steven asks questions in an open-minded way, he avoids:

All calls coming into a business should end as pleasantly as possible in order to:

Which is not a tool that people use when participating in discussions?

To be able to explain and defend their ideas objectively to others, individuals usually need to have which type of effective skills?

In order to be understood on the telephone, a business's employees should always:

What type of communication style is usually appropriate for evaluation or counseling interviews with employees?

Which is an example of a textual graphic that is used in a business report?

In history class, Dr. Smith is going over a timeline of the events that led up to World War II. Which note-taking strategy would work best?

Jane had to write a letter of termination for one of her employees. Which aspect of business written communication is she using?

Terry is sending a letter to one of his most important clients about upcoming investment opportunities. He wants to make sure that he has included all of the important information that his client will need to make an investment decision. What professional characteristic is Terry concerned with?

The project manager sent a memo to her/his team outlining the project goals and task items to achieve the goals. Which aspect of business written communication is being used?

The accounting department at the shoe store has not received payment from a customer. Which would be the best form of business communication to use in this situation?

Which is a characteristic of good customer service?

Which of the following is a reason why it is important to organize information before preparing a business report:

When organizing information to present in a business report, it is effective to

Why is it often important to take notes during meetings or presentations?

As Kevin edits a professional report, he is not sure whether to italicize or underscore a book title. To obtain the correct information, Kevin should

Which of the following is a formatting characteristic of a full-block business letter:

The following information appears at the end of all of Molly's outgoing e-mails:

Molly S. Glenn; Assistant Manager; The Creekside Café; 4422 Clear Creek Road, Danville, TN 44882; (774) 555-2047; msglenn@creeksidecafe.com.

This information is Molly's e-mail:

When businesses need to formalize the information provided to employees, customers, or other businesses, they often use __________ communication.

It is easier for employees to develop positive customer/client relations if employees understand that each customer is

The primary reason the business benefits when salespersons practice good customer relations is that it

The primary reason customers give for not returning to a business is a lack of

What marketing activity is taking place when a car dealership promotes their newest vehicle on the radio?

According to the marketing concept, which option demonstrates customer orientation?

Which would probably result if a business reduced its marketing costs?

Each year, more than 500,000 people watch the Soccer World Cup sponsored by Adidas. What is being marketed by Adidas?

Marketing links producers to

Marketing is described as creating

Which of the following is a marketing activity:

In an overall sense, where does marketing occur?

In the marketing concept, whose point of view matters most?

The Scott Company decided to sell stock to raise capital. Under what form of business organization does the company operate?

A type of business ownership in which one or more of the owners does not have full liability is called a:

A characteristic of a sole proprietorship is that the owner:

Which type of ownership gives a business an exclusive territory, training and support during start up, and a competitive edge in the market? (Ex: Chick-Fil-A)

José is opening a fish tank cleaning service. He has potential investors, but decides he would prefer to structure the business ownership so that he is ultimately responsible for the success or failure of the business. Which type of business ownership should José select?

“To form my business, I used all of my savings and borrowed from the bank, and I’m personally liable for all of the debts.” This is an example of which of the following forms of business ownership:

The American Red Cross is an example of a(n) ___________ corporation.

The Scott Company decided to sell stock to raise capital. Under what form of business organization does the company operate?

John says that his job duties include planning what will be done, organizing and directing workers, and solving problems related to worker productivity. His job can best be described as a:

A manager who helps an employee count the money in a cash drawer and prepare a bank deposit is demonstrating:

Which do managers often set in order to control the work effort?

A foreman spends time connecting with his workers on an interpersonal level. This involves communicating in ways that motivate and inspire employees toward a higher level of productivity. This task would fall under which function of management?

Melissa, a marketing manager for an amusement park, has a goal of increasing sales for the month of October. Melissa needs to first spend time mapping out the necessary steps she and her team of sales representatives must take so that they can increase their sales numbers. Which managerial function is she performing?

Which of the following is the main purpose of management:

Which of the following is an important function of mid-level management:

Which of the following are examples of top-level management job titles:

What must managers be able to do if they want employees to understand the business’s goals and be productive?