WorksheetsY13 Mock Revision Quiz
Total questions: 114
Worksheet time: 56mins
Which one of the following statement is correct?
the level of production is the total number of goods produced per worker
productivity can be measured by output per worker in a given period
increasing production leads to increase in productivity
reducing productivity per worker will increase the number of workers
One of the benefits of increasing productivity is:
more workers will be employed
total production will increase with the same number of workers
average costs will remain the same
fewer raw materials will be needed to produce the same level of output
Which one of the following is the best definition of 'an increase in efficiency'?
higher output levels than last year
lower total costs of production
fewer workers employed but output level remains the same
10% more workers employed and output is also rises by 10%
In inventory ordering 'lead time' means:
the time taken to deliver goods from the firm to the consumer
the time between ordering inventories and their delivery
the time taken to produce goods after the raw materials arrive
the time taken for inventories to fall from maximum level to the reorder level
Which one of the following would be an example of 'lean production'?
producing a greater variety of goods with an increased workforce
holding very low stock levels such as with Just-in-Time methods
making smaller quantities of goods than previously
buying the latest equipment to increase output even though it is not used all of the time
Which one of the following is NOT considered to be a waste?
over production
excess inventory
over processing
higher productivity
Which one of the following is NOT a benefit of lean production?
overcrowded work area
saves cost
unit costs are reduced
less risks of damage to stocks and equipments
Effective lean production requires all of the following except:
good relations with suppliers
wastage of resources
trust between management and employees
a culture of quality assurance
Lean production is an approach to production developed by Toyota, Japan
TRUE
FALSE
Lean production is applicable only to manufacturing industries, not to service industries.
TRUE
FALSE
Lean production means
sampling for defects
automated production
continuous production
reducing waste
Which of the following is not involved in Kaizen?
Sampling products for errors
Team-working
Empowering workers to manage their own quality
Continuous improvement
A quality product is best described as :
a product that has passed quality control
a product that is good value for money
a product that has been made using lean production
a product that meets costumers' expectation
A disadvantage of traditional quality control is that:
all items have to be inspected
it ensures all items are fit for purpose
it is based on sampling so failures can get through
it requires pr-defined standards at all stages of production
Which of the following statements best describes quality assurance?
A system of agreeing and meeting standards at all stages of the production process
A system of checking quality at the end of the production process
A system of comparing quality standards with competitors
An internationally agreed standard
Which of the following is an incorrect statement about TQM?
It requires more quality inspectors
It involves internal costumers
It fits in well with Herzberg's principles
It means quality is everyone's responsibility
Which of the following is not true about quality assurance?
It stresses the need to get products right first time
It puts the emphasis on the prevention of poor quality
It randomly tests products for quality
It establishes quality standards for each stage of the production process
People within the organisation who depend of the quality of work being done by others in the organisation is called....
Quality controls
Quality officers
Internal costumers
Zero defects
Which one is not the conditions for successful Kaizen?
Empowerment
Resistance from mangers and staff
Team working
Staff involvement
Which of the following is an advantage of just-in-time manufacturing?
Labour productivity is increased
stock holding costs are significantly reduced
Lead times are lengthened
Dependence on the reliability of suppliers is increased
Lean production focuses on which of the following?
Increasing labour productivity
improving cash flow
using fewer resources
making production more capital intensive
What does Kaizan mean?
Continuous improvement
Agile manufacturing
Multi-skilling
Market oriented
which of the following is practice associated with Kaizen?
Extension Strategies
Skimming
Product differentiation
Empowerment
___________ approach to production aimed at reducing the quality of resources used
Lean production
Just in Time production
Batch production
Job Production
___________ Production technique that is highly responsive to customer orders and uses very little stock holding
Lean
Batch
Just in time
____________ small group of factory workers who meet regularity to discuss ways to improve working methods and to save problems
multi skilling
suggestion schemes
quality circles
______________ workers who are trained in more then one skill which enables them to do a range of jobs
Multi-skilled
Empowerment
suggestion schemes
What do you think Cell Production is?
A) Working as a team/group in different sets?
B) Mitosis? What're we, on science class?
C) Numerous workers working in governed/contained cell in the facility?
Producing at a flow-like production, each set referred to as "cells"?
What do you think is a direct disadvantage to using cell production?
Please, this has to be really expensive to implement and maintain. I mean, look at JIT.
It definitely would require a requited off-site training in order to give employees the skills they need to be able to implement this in the workspace.
Employees got to trust each other. This really does not work in a fiercely overly competitive non-delegative work environment/ethic, and so this means that this won't work when employees are pushed around.
what are some advantages of lean production. (pick the answers you think are correct)
sustainability
high inventories
less investments in raw materials
increased profits
Which of the following is an advantage of just-in-time manufacturing?
Labour productivity is increased
stock holding costs are significantly reduced
Lead times are lengthened
Dependence on the reliability of suppliers is increased
Continuous improvement is based on what major goal?
Daily improvement
Zero waste
Structural changes
Increase improvements
Effective lean production requires all of the following except:
good relations with suppliers
wastage of resources
trust between management and employees
a culture of quality assurance
Which of the following answer is the purpose of Kaizen?
Productivity Improvement
Measure Result
Standardize Process
A disadvantage of just in time production is:
It increases the cost of storage
It makes the job more difficult for the workers
It reduces the firms flexibility
The firm may lose purchasing economies of scale
The main aim of simultaneous engineering is to:
Develop & launch new products more quickly
Extend product life cycles
Make products more capital intensive
Test products before launch
Which of the following is an example of just in time?
Making products when customers order them
Delivering goods on deadline day
Receiving components on the day they are needed
Paying suppliers at their deadline
A likely benefit of implementing time-based management would be:
Longer development projects
Quicker responses to market changes
Lower quality
Increased buffer stock
A business checks products after they are made. What is this an example of?
Quality Control
Quality Circles
Quality Assurance
When products are checked at each stage of production, what is this an example of?
Quality Control
Quality Circles
Quality Assurance
When products are checked throughout the production process this is called
Quality Circles
Quality Assurance
Quality Control
When products are checked at the end of the production process this is called
Quality Assurance
Quality Circles
Quality Control
What is a high quality product?
A product that does not meet customer expectations but fulfills the customers needs at a price they are willing to pay
A product that meets customer expectations but not at a price they are willing to pay
A product that meets customer expectations and fulfills the customers needs at a price they are willing to pay
Quality Assurance is carried out
At the end of production
During all stages of production
During some stages of production
Total Quality Management involves
Management
management, workforce, suppliers, and even customers, in order to meet or exceed customer expectations.
management and customers, in order to meet or exceed customer expectations.
Quality Circles are...
are medium groups of workers, usually between 10 and 15, who
are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who are paid to meet in order to discuss methods of improving productivity
are small groups of workers, usually between 5 and 10, who
meet voluntarily in order to discuss methods of improving productivity
It involves selecting a demonstrated standard of products, services, costs, or practices that represent the very best performance for processes or activities very similar to your own.
Six Sigma
PDCA
Employee Empowerment
Benchmarking
Which system uses an inspector at the end of the line ?
quality assurance
quality control
quality circle
Quality circles involve :
customers and workers
shareholders and suppliers
local community and managers
managers and workers
TQM =
Testing Quality Management
Total Quality Management
Testing Quality Materials
Total Quality Mechanism
In a quality culture, communication is important with :
workers only
customers only
shareholders only
all stakeholders
Quality increases customer ...............
complaints
returns
refunds
loyalty
Which of the following can lead to a poor quality product?
Poorly motivated staff
Outsourcing
Lack of consistency
All of the above
Continuous improvement means...
constantly introducing small incremental changes in a business in order to improve quality and/or efficiency.
Introducing big changes in a business in order to improve quality and/or efficiency.
Introducing changes only when needed in order to improve quality and/or efficiency
A premium price creates....
perception that the products/services must have a higher value than competing products because the prices are higher.
perception that the products/services must have a higher value than competing products because the prices are lower.
perception that the products/services must have a lower value than competing products because the prices are lower.
The process of forecasting an organizations future demand for, and supply of, the right type of people in the right number is called
Recruitment
Human Resource Planning
Human Capital Management
Human Resource Management
…………..is a factual statement of tasks & duties involved in a job.
Job description
Job specification
Job Analysis
Job evaluation
MBO stands for Management by objective
True
False
In Management by Objective (MBO), the manager and subordinate jointly
Identify Common goals
Defines each individual’s major areas of responsibility
Assess the contribution of each of its members
All of the above
The following is not true for MBO
It acts an effective Performance appraisal tool
The superior evaluate the individual concerned
It forces the management to plan the activities in a systematic way
Better management and improved communication
Objectives are decided by
Superior
Subordinates
Mutual consultations of both superior and subordinates
None of the above
Which of the following management thinkers invented the concept of MBO?
Elton Mayo
Peter Drucker
Henri Fayol
Douglas McGregor
Which of the below are causes of industrial relations disputes.
Pay
Working Conditions
Political Beliefs
Redundancies
Which of the below is NOT a ground for discrimination under the Employment Equailty Act
Religion
Family Status
Martial Statues
Social Class
Discrimination is defined as treating one person in a less way than another person is, has been or would be.
(a)
What steps should an employer flow before dismissing an employee...
Offer Counselling
Formal Verbal Warning
Written Warning
All of the above
Employees nowadays demand a __________ involvement in decision-making process.
less
greater
(a) are organisations formed by employees in an industry, trade or occupation to represent them in efforts to improve wages and the working conditions of their members.
Hard HRM
Outsourcing certain business functions
Valuing workers, permanent staff and training
Cutting costs, short term contracts and no training
Making employees redundant
Soft HRM
Outsourcing certain business functions
Cutting costs, short term contracts and no training
Valuing workers, permanent staff and training
Making employees redundant
Outsourcing
Using a third party to carry out a business function
Moving part of the business abroad
Becoming a MNC
Changing supplier
a benefit of outsourcing
The business can focus on its core goals and competencies
The business will save money in the long term
The business keeps control of everything
The business will need more training
A benefit of zero hour contracts
the labour force can be changed quickly according to demand
The staff will more motivated
The staff will always be available to work
There a more workers to manage, this is good!
Disadvantage of zero hour contracts
It will save costs
The business will be more dynamic
Workers will not feel part of the business
The business won't get 'stuck' with poor workers
Labour productivity will...
lower labour cost per unit
raise labour cost per unit
be the only useful measure of labour performance
be decreased by using MBO
MBOs are
whole business SMART objectives
objectives given to individual workers
only given to managers
fast to implement
What powers do Trade Union have...
Lockouts, redundancies, closure
Strikes, go slow, overtime bans
Hard, soft, outsourcing
Constant government support
Which is NOT approach to employee disputes?
Autocratic
Collective bargaining
Co-operation
Contract following
Workforce planning is....
Analyzing & forecasting the quantity & skill of staff needed
Analyzing & forecasting resources needed
Analyzing & forecasting capital needed
negotiating with trade union
Union power will be strong when...
Most of the workforce are in the union
The media doesn't support the union
The media doesn't support the union
Profits are low
Employer power will be strong when...
Most of the workforce aren't in the union
The union is big and there is only one union
The economy is in boom
workers all agree with the union's actions
Employer power will be strong when...
Most of the workforce aren't in the union
The union is big and there is only one union
The economy is in boom
workers all agree with the union's actions
High absenteeism is most likely a result of :
a motivated workforce
a large proportion of workers leaving the business
a clear objective for the business
a demotivated workforce
Which one of the following statements is true?
Company C has the worst record for both labour turnover and annual absenteeism
Company C has the worst record for labour turnover turnover, company B has the worst record for annual absenteeism
Company A has the worst record for labour turnover, company B has the worst record for annual absenteeism
Company A has the worst record for labour turnover, company C has the worst record for annual absenteeism
Company C has high staff turnover. This could be because:
Company C employs a lot of healthy workers
Company C employs a lot of women
Company C employs a lot of students
Company C employs highly trained people
Which one of the following statements is not true about trade unions?
All unions organise strikes
All unions seek better conditions for employees
All unions will represent employees in legal disputes with employers
All unions gain power through solidarity
In an industrial dispute employers can :
work to rule
go slow
create new legislation
threaten redundancy
A union is likely to be in a strong position in a dispute with employers if:
the union is right and the employers are wrong
there is public support for the union
the business' profits are falling
labour costs in the business are high
Which of the following best describes Maslow’s Hierarchy or Needs?
physiological, safety, security, esteem, actualization
physiological, security, esteem, social, actalization
physiological, safety, social, esteem, actualization
physiological, safety, security, social, actualization
Businesses pay workers in order to satisfy their
self actualization need
safety need
esteem need
physiological needs
To satisfy esteem needs, management may
Promote employees
Give bonuses at the end of the month
Institute an “employee of the month” system
Employ a system of piece rate system of pay
The role of money in Maslow’s Hierarchy of Needs is
To satisfy physiological needs only
To satisfy physiological and safety needs
To satisfy safety and esteem needs
To satisfy self-actualization needs
A worker in a local business is paid very well. However, he is not satisfied with his job as there is limited room for advancement and there is limited recognition. This may due to
his physiological needs are not being satisfied
there is an absence of motivator factors
there is an absence of hygiene factors
all his needs are already fulfilled
The presence of a hygiene will
motivate employees to do their best
bring about job satisfaction
result in job dis-satisfaction
leave the worker neither satisfied nor dis-satisfied
Which of the following is NOT an example of a motivator according to the Two Factor Theory?
recognition of work well done
the nature of the job
additional responsibility
safety in the workplace
When people change behaviour whilst being watched is called the
(a)
He created the Scientific Management theory
Maslow
Taylor
Herzberg
Mcgregor
Scientific management concentrates on
Teamwork
Relationships
Efficiency
Social groups
This person's theory focuses on human relations
Maslow
Taylor
Herzberg
Mayo
Which motivation theory states people are influences most strongly by one of three specific needs?
Maslow's
Mcclelland's
Herzberg's
All of the above
" I will give Honda Civic to my workers who can hit 1 million sales by this year!" These statements is best refer to
self determination theory
equity theory
expectancy theory
reinforcement theory
The theory which asserts that motivation depends upon the strength of a tendency to act in a certain way, which in turn depends on the strength of an expectation that the act will be followed by a given outcome and on the attractiveness of that outcome to the individual, is called:
Expectancy Theory
Equity Theory
Behavior Modification Theory
Goal Theory
McClelland's Three Needs Theory states that:
We strive for achievement, power, and affiliation
We strive for pleasure, power, and affiliation
We strive for achievement, happiness, and affiliation
We strive for achievement, power, and security
Vroom's Expectancy Theory says people are motivated when:
they only pay attention to their observable behavior
they have faith in their ability to achieve it
when they are challenged by a belief that they may NOT achieve it
they believe OTHERS think they can achieve it
