WorksheetsREVIEW FOR PMS
Total questions: 25
Worksheet time: 5mins
A guest s expected to arrive today at the hotel but didn't show up which should you do?
Tag the guest as NO SHOW
CHECK OUT the guest
CHECK IN THE GUEST
None of the above
If you need to change the status of a guestroom from DIRTY TO CLEAN, which should you access?
Guest Billing
Housekeeping
Update Reservation
None of the above
This module displays only DUE OUT Guest.
Arrival
Departures
Guest Billing
None of the above
On what specific module can you produce a report of the incoming guests for the day?
HMS REPORT- Arrival List
Update Reservation
HMS REPORT-New Reservation
None of the above
When you will change the status of the reservation from TENTATIVE to GUARANTEED?
If the guest deposit a down payment.
If the guest confirms arrival at the hotel.
When the guest confirms the reservation.
None of the above
In which specific module can you perform transfer transactions?
Guest
Update Reservation
Guest Billing
None of the above
PMS Module that allows the user to track its claims for payment against its costumers is referred to as:
Cashering
AR
Miscellaneous
None of the above
This module that allows the user to access arrival, in-house guest, and check-out is referred to as:
Cashiering
Front Desk
Reservation
None of the above
The manager wants you to verify if a certain guest is a returning guest of the hotel. Which will you used to perform this task?
RESERVATION-Profile
FRONT DESK-In House Guest
RESERVATION-Room Plan
None of the above
A Front Office Clerk wants to alert the Housekeeping Department that a guest is pending to check-out. Which command will you use to alert them?
Guest
HK Check
Settlement
None of the above
Which should you perform on the system if a group of guest has checked-in on four (4) different rooms but wanted to centralize their billing transactions?
Group Routing
Transfer Transaction
Post Transaction
None of the above
What is the correct reservation status of a guest who will surely arrive at the hotel?
Guaranteed
Post
Confirmed
None of the above
A feedback on the DIRTY LINEN was received from Room 101 and you wanted to record it into the system. Which are you going to use?
Comments
Alerts
Guest Complaints
None of the above
A guest with no booking entered the hotel and wanted to avail a room, which you should access to be able to check-in the guest?
RESERVATION-New Reservation
FRONT DESK- Arrival
RESERVATION-Walk In
None of the above
If you wanted to put the name of the second person occupying a guestroom, which are you going to use?
New Profile
Accompany
New Reservation
None of the above
The feature under cashiering module that allows the user to transact charges and payments is referred to as:
Passers by
Fast posting
Guest billing
None of the above
Which will you use if you want to input a priority reminder that whenever user accesses the guest's general information?
Guest Complaints
Traces
Alerts
None of the above
Which specific module do you need to check if you want to view the list of guests expected to check-out?
Arrival
Departure
In-House Guest
None of the above
What should you do to close the transactions of the day and change the system date for the next day?
Log-out the system
Do Cashier Reconciliation Inputs
Process End of the day- Night Audit
None of the above
The Hotel Manager wants to know all transactions posted for the day Which you will generate?
Cashiers Audit
Cashiers Report
Cashier Reconciliation Input
None of the above
The guest advised the Front Office Clerk to wake him up at exactly 5:00 in the morning. Which you should create on the system?
Wake-up Call
Traces
Notes
None of the above
In which specific module can you produce a registration card for an arriving guest?
Guest Billing
Arrival
Guest Billing
None of the above
What are the correct steps in generating a guest confirmation form?
Reservation> Update Reservation>Select In-House Status Guest> Click Confirmation Form
Reservation> Update Reservation>Select Tentative Status Guest> Click Confirmation Form
Reservation> Update Reservation> Select Guaranteed Status Guest> Click Confirmation Form
None of the above
A guest is about to check-out and he wanted to see is his billing statement. How will you produce the billing statement?
Go to In-House> Guest Billing> Double-click the Guest Name> Click Folio then Print
Go to Cashiering> Guest Billing> Double-click the Guest Name> Click Folio then Print
Go to Cashiering> Double-click the Guest Name> Guest Billing> Click Folio then Print
None of the above
What are the correct steps on generating the guest Registration Card?
Front Desk> Arrival> Select Guest name> Click Reg. Card
Front Desk> In-House> Select Guest name> Click Reg. Card
Front Desk> Update Reservation> Select Guest name> Click Reg. Card
None of the above
