WorksheetsCONFLICT RESOLUTION
Total questions: 8
Worksheet time: 4mins
Which of the following expressions serve to clarify a situation?
Can I just make sure I've understood correctly?
Let's try not to get personal here.
I'm a bit worried about...
The real issue here is...
Which of the following expressions serve to express a concern directly?
Can I just make sure I've understood correctly?
Let's try not to get personal here.
I'm a bit worried about...
The real issue here is...
Which of the following expressions serve to express a concern diplomatically?
Can I just make sure I've understood correctly?
Let's try not to get personal here.
I'm a bit worried about...
The real issue here is...
Which of the following expressions serve to chair a negotiation?
Can I just make sure I've understood correctly?
How do you propose we deal with this issue?
I'm a bit worried about...
The real issue here is...
Which of the following expressions serve to express points of disagreement?
Can I just make sure I've understood correctly?
How do you propose we deal with this issue?
I see what you mean, but...
The real issue here is...
Which of the following expressions serve to offer a compromise?
Can I just make sure I've understood correctly?
How do you propose we deal with this issue?
I see what you mean, but...
Look, would it help if... ?
When you offer a compromise in the context of a negotiation, you are
Promising to do something
Sacrificing something
Both promising something and sacrificing something.
Which of the following doesn't help conflict resolution?
Staying focused on the facts.
Expressing points of disagreement.
Clarifying the situation.
Involving other people.
