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WorksheetsThe Hunt 062022
Total questions: 12
Worksheet time: 13mins
What is the filter life of the MA-1000 unit?
4-5 months or 3,000 hours
5 months or 4,000 hours
4-5 months or 3,000 hours
3-4 months or 2,500 hours
Randz reached out because she is missing the power cord of her MA-25 unit that was recently purchased in Medify Air Canada website. How will you help her get a power cord replacement?
You may refer Randz to her local hardware stores and have her look for 2 Prong Polarized 3 Slot Power Cord.
You may refer Randz to her local hardware stores and have her look for 3 Prong Polarized 2 Slot Power Cord.
You may refer Randz to her local hardware stores and have her look for 2 Prong Polarized 2 Slot Power Cord.
You may refer Randz to her local hardware stores and have her look for 3 Prong Polarized 3 Slot Power Cord.
What cities are affected by the Chargeback Emerging Issue on Medify Air Canada Orders?
Laval and Calgary
Toronto and Alberta
Tampa and Florida
Laval and Montreal
How long should Affiliate customers wait for an email notification regarding their application?
within a week from the date of application
1-2 business days from the date of application
5-10 business days from the date of application
a week after the date of application
Kiho reached out to let us know that he just dropped off the wrong filter he received at a UPS location. You monitored the Tracking Number provided and saw that it's already In Transit. What will be your next steps to resolve the issue?
Escalate to L2 and provide the complete information needed
Refund the order and update the 2022 Refund_Return sheet. No need to escalate to L2
Notify the POC for refund
Advise Kiho that the refund will be processed once the status is showing Delivered, Create a task in hubspot to monitor the movement
What statements are TRUE about the MA-10 unit? (Select all the apply)
Portable air purifier with a 360 degree True HEPA H13 filter with active carbon composite for odors. Also
great for travel, office, and public spaces to
purify your immediate area.
Exclusively sold in some Walmart stores and not yet available online
360 Inlet Air Purifier
Covers 20 sq. ft. every 15 min.
Noise Level < 46dBA
Features a sleek and compact design that fits perfectly in the cupholder of car, vehicle, or SUV.
How long does the UV Light Bulb last?
4,000 hours or 5-6months when running 24 hours every single day and lasts 5 years when running it 8 hours per day.
10, 000 hours or 1.7 years when running 24 hours every single day and lasts 5 years when running it 8 hours per day.
15, 000 hours or 1.7 years when running 24 hours every single day and lasts 5 years when running it 8 hours per day.
15, 500 hours or 17months when running 24 hours every single day and lasts 5 years when running it 8 hours per day.
Vin reached out because he doesn't know how to replace the filter of the MA-22 unit. How steps will you provide to assist him?
Advise Vin to send the unit back to us so that we can help him replace the filter.
Advise Vin to carefully remove the top lid. Might be a bit difficult to open at first but he can try to push, twist and pull counterclockwise to open the base.
Advise Vin to follow the icons on the actual cover. Might be a bit difficult to open at first but he can try to push, twist and pull counterclockwise to open the base.
Advise Vin to follow the manual instruction and not the icons on the actual cover. Might be a bit difficult to open at first but he can try to push, twist and pull counterclockwise to open the base.
What is the color of the new batch of H14 filters?
Blue
Green
Yellow
Pink
TRUE or FALSE. We no longer accommodate USPS shipping for Military Address, P.O Box Address and Parts Requests.
TRUE
FALSE
MAYBE
HAVEY
What tab in hubspot are you going to select if you would like to check your tasks?
Service
Sales
Conversations
Contacts
Ritch reached out because the filter light indicator of his MA-125 unit is flashing. What resolution step are you going to provide?
Tell him to unplug the unit.
Provide the steps how to reset the filter light indicator
Tell him to replace the filter immediately
Tell him to replace the filter as soon as possible.
