WorksheetsTGCS Week 1 Pop Quiz
Total questions: 16
Worksheet time: 48mins
What is the fastest growing distribution method?
Independent Agents
Retail
Internet
Brokers
What option describes the coverages listed in 25/50/25?
Property Damage/Total Claim Payout/Bodily Injury
Bodily Injury per person/Bodily Injury max per accident/Property Damage max per accident
Bodily Injury per accident/Bodily Injury per driver/property Damage per vehicle
Bodily Injury/Total Claim Payout/Property Damage
Generally speaking, how many days does a customer have to renew their policy once it has expired?
90
60
70
7
Which field in Spectrum would you reference to view what the current amount due is?
Next Payment
Current Payment Amount
Payment/Credits
Payoff Due
What is the third step in the call flow process?
Restate
Wrap-Up
Offer Options
Caller Verification
What are the 3 components of the insurance mechanism?
Risk, Transfer, Pooling
Customer Service, Underwriting, Claims
Avoid, Reduce, Transfer
Applications, Endorsements. Accidents
What type of coverage protects the insured's vehicle in the event of a hailstorm?
Comprehensive
Collison
Property Damage
Roadside Assistance
When speaking with the named insured and the IVR status says pass what information should we verify?
Verify their name and confirm their email on file
Find out the reason they are calling
The last five digits of the VIN
The Phone Number
Which of the following is not a way you can search for a policy?
Name
Garaging Address
Last 5 of the VIN
Phone Number
Which system is used to assist customers will billing questions and general inquiries?
Spectrum
MARS
SIS
Generally speaking, how many days does a customer have to reinstate their policy that lapsed for non-payment?
90
60
4
20
How can a customer receive alerts if they sign up for Account Alerts?
Text, call or both
text
call
Which coverage would best protect you if you are involved in an accident with a driver who doesn't have insurance?
UMBI/UMPD
LIBI/LIPD
MedPay
PIP
When a customer has reached the end of their policy period, their policy is considered....
Lapsed
Not yet issued
Pending Cancellation
Expired
This feature prevents a policy from being reinstated once it has lapsed.
DNR
Cancellation
Non-Renewal
Expiration
Bodily Injury and Property Damage Liability coverages are considered?
Vehicle Level Coverages
Full Coverage
Optional Coverages
Policy Level Coverages
