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WorksheetsShutter Trouble shooting
Total questions: 26
Worksheet time: 14mins
The customer has ordered 2 shutters at the same dimensions both with the same mid rail height. However 1 shutter has been made with a different mid rail height to the other. What do we need to check with the customer ? ( Multiple answers)
check that the customer has not fitted some panels upside down
advise it cant be improved on as we have a tolerance
Get the customer to count how many slats are above the mid rail and below the mid rail on both shutters
What side of a panel is standard for the lip to be on ?
left
right
Which part of the hinge do you fit the hinge shim to ?
Panel hinge
frame hinge
both sides of the hinges
If a customer has reported 1 louvre has a broken pin which trouble shooting option would you offer the customer first ?
send the re fitting louvre/slat guide to see if customer would be happy to attempt this
offer to remake the full shutter
offer to remake the whole panel
A customers not happy with the deduction we make as he has larger gaps than he expected, what should you run through with the customer to identify the problem and the best solution ? ( multiple answers)
check if the squareness of the recess was over 12mm
Ask the customer to confirm the size the shutter has been made at
go in straight away with a 50% discount offer to order in new sizes
Ask the customer to talk you through how they measured
Will you have a lip on a panel which meets a T Bar ?
yes
no
What size shutter will come with a T bar ?
Any shutter over 1850mm wide
Any shutter over 1800mm wide
Any shutter over 2500mm wide
Any shutter over 1500mm wide
How many size Hoffman keys do we supply?
2 sizes
one size
3 sizes
what tolerance does a shutter frame have ?
0mm
4mm
3mm
5mm
If a customer advises they have a even gap from the panels to the frame what is the maximum tolerance for this gap ?
4mm
5mm
5cm
0.5mm
The label on a panel says stile 3 and 4 this panel is damaged which panel from format LLRR are you to replace for the customer?
Panel 1
Panel 2
Panel 3
Panel 4
A customer has reported that they can close the panels on their shutter but as soon as they are closed they pop back open. Which trouble shooting method would you ask the customer to attempt from the below?
Fitting Hinge Shims
Shutter Hinge Guide replacement Panels
Correcting a ‘Hinge-Bound’ Panel
Can a hinge shim be used on the middle hinge rather than the top and bottom hinge?
Yes
No
What is the tolerance on a mid rail ?
3.2mm
64mm
32mm
0mm
Which frame style is used on a Front of recess with sill fitting
Z frame
Z and L frame
L Frame
When numbering the shutter panels which way do you go ?
Left to right
Right to Left
If you are replacing just the frame will it come with the hinges and magnets already installed?
Yes
No
Do shutters go to Map Cargo before they reach UPS?
Yes
No
The customer has reported that the paint is bubbling on their shutter which return type would this be?
Blinds2go
Supplier
Carrier
What is the maximum amount of hinge shims a customer should use per hinge?
1
3
6
2
I have ordered a shutter with a format of LLLR how many boxes will my shutter be packed in?
3
5
4
1
I have ordered a San Jose shutter at 1420mm wide by 1360mm drop as an inside recess fitting. What dimensions ( width and drop) will I receive the frame ?
1356mm wide by 1416mm drop
1410mm wide by 1350mm drop
1416mm wide by 1356mm drop
1420mm wide by 1360mm wide
I want to order a shutter at 2000mm wide by 2000mm wide inside recess. Can I have a 4 panel format?
Yes
No
Yes has to be ordered via an agent with a product adjustment
If the customer is fitting a shutter in a recess that is out of square what do they need to fit to give the frame an even amount of support?
hinge shims
Packing Shims
Magnets
If the frame is level and well supported but the panels are still not sitting level what would you advise the customer to try?
Hingebound guide
fit hinge shims
remake the shutter
If you need a picture of a shutter against a metal tape measure because the customer has advised the width of the frame has been made at the wrong measurement. Which part of the frame does the tape measure need to cover?
metal tape measure lying across the widest point of the front of the frame, from one side to the other
metal tape measure lying across the widest point of the back of the frame, from one side to the other
metal tape measure lying across the widest point of the back of the frame, from top to bottom
metal tape measure lying across the widest point of the front of the frame, from top to bottom
