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SR1 Week 1 Review

Total questions: 18

Worksheet time: 12mins

Name
Class
Date
1.

Airbnb CEO and Co-founder

a)

Joe Gebbia

b)

Jeff Bezos

c)

Brian Chesky

d)

Nathan Blecharczyk

2.

Airbnb Headquarters

a)

Chicago

b)

San Francisco

c)

New York

d)

Dublin

3.

The first bed used for Airbnb was an Airmatress

a)

True

b)

False

4.

What Service Promise is being depicted on the photo?

a)

Help Everyone Belong

b)

Host Our Community

c)

Make Service Magical

d)

Take Good Care

5.

All Airbnb policies are available for users to read.

a)

True

b)

False

6.

Which of the following is not a requirement to verify identity?

a)

Full Name

b)

Government ID

c)

Email Address

d)

Social Security Number

7.

A host may decline a reservation for a guest with Service Animal due to inconvenience

a)

True

b)

False

8.

All listings are controlled and modified by their host.

a)

True

b)

False

9.

Nick made an outbound call during a rebooking case to inform a user that the host of the listing they are trying to book was unavailable. He tried to ask the listing amenity preferred by the user and noted them. He set the user's expectation towards the next steps he will take to help out.

a)

Make Service Magical

b)

Help Everyone Belong

c)

Take Good Care

d)

Host Our Community

10.

Which is not a method to book on Airbnb?

a)

Instant Book

b)

Call CS

c)

Request to Book

d)

Special Offers

11.

Host Dani would like to set her listing to have competitive price according to demands of listing in his area. Which setting should he modify?

a)

Custom Pricing

b)

Smart Pricing

c)

Weekend Pricing

d)

Discounted Pricing

12.

A Superhost is a...

a)

...host with superb performance

b)

...host with superb listing

c)

...host with a luxurious listing

13.

John received a call. During the conversation he made sure that all feedback from the user was documented, he offered efficient options and made sure that the user will have a reference to get back in the future.

a)

Make Service Magical

b)

Help Everyone Belong

c)

Take Good Care

d)

Host Our Community

14.

Host Anj is asking for the pricing details of her reservation with her guest Axie. Which section of the reservation page can be checked to explain these details?

a)

Payments

b)

Resolutions

c)

Payouts

d)

Price Breakdown

15.

(a)   is the short hand writing to denote that guest made an inbound call.

16.

A person with a personal account that can manage a listing from a different account is called...

a)

Superhost

b)

Co-host

c)

Listing Admin

d)

Account POC

17.

Host Jojo is asking for the status of the additional payment she asked from her guest Karl. Which section of the reservation page can be checked to explain these details?

a)

Payments

b)

Resolutions

c)

Payouts

d)

Price Breakdown

18.

Host Jean wanted to make sure that she will have atleast a day in between reservations to clean-up her listing. Which setting must she modify?

a)

Advance notice

b)

Restricted check-in days

c)

Availability window

d)

Preparation time