WorksheetsPrinciples of Hospitality
Total questions: 14
Worksheet time: 2hrs 20mins
What are the five sectors of hospitality industry?
Restaurants, Retail, Lodging, Accounting, Marketing
Math Class, English, Social Studies, Science, Culinary
Cooking, Customer Service, Front of House, Back of House, Cooler Crying
Retail, Restaurants, Lodging, Travel, Tourism
_________ is where, as a guest, you directly experience a restaurant or bar. It is where memories are made. Every dining room, waiting area, table, seat, stool, booth, bar, and any other public part of a restaurant.
Front of the Store
Front of the Class
Front of The Car
Front of The House
____________ is a term used for all the behind-the-scenes action that customers typically do not see. This usually includes the kitchen, where the food is prepped and cooked. It can also include employee break rooms and any office space you might have.
The Back Yard
Back of House
In the Kitchen
Back of Someone's Head
A ________ provides the first impression of the establishment. This person provides the guest a first impression in appearance, friendliness, and attentiveness.
Greeter
Angry Cook
The Supervisor
The Door
Which is an Example of Low Quality of Service?
A waiter that is prompt and quick with all services he/she provides.
Chick-Fil-A
Dirty Nasty Restaurants/ Long Wait times.
Someone that greets you immediately with a smile.
What is a quick survey that someone fills out at the end of their visit?
A poll
A Menu
Comment Card
A job application
Something that an Employee provides to a guest/customer
A phone charger
A ride home
Service
Nothing
When a waiter/waitress asks if you would like to add something to your order as an upcharge.
A Suggestion on a purchase
Suggestive Selling
Juicy Crispy Bacon
Would you like fries with that shake? Its really good!
The Price that the restaurant PAYS for something they sell.
Trading a cow for magic beans
Customer Cost
Cost
Manufactures Cost
The friendly and generous reception and entertainment of guests, visitors, or strangers.
A good way of Marketing
Suggestive Selling
Hospitality
An Angry Customer
What is hospitality?
What are 3 examples of poor quality of service?
Ex...
Ex...
Ex...
The seating areas for guests will fall under what area of the restaurant?
Hello, my name is Alec and Ill be your server this evening, would you like to sample our house salad?
This is an example of what?
