WorksheetsAre you an electronic m@il expert?
Total questions: 11
Worksheet time: 4mins
What's the usual spelling of the short term for electronic mail?
What's the origin of the term cc?
Carbon paper used with typewriters.
No one knows.
From the Roman numeral C, meaning 100.
One copy is c, so another copy is cc.
Why is it a bad idea to begin a message with Dear Madame?
The female equivalent of Sir should be Dame.
It suggests that the reader is LGBT.
In English, a madame is a woman who runs a bordello.
It's not a bad idea at all.
One of these salutations is wrong. Which one?
Dear Mister Smith
Dear Ms Smith
Dear Mr Smith
Dear Mr. Smith
What salutation would have been best if you had written to famous scientist Stephen Hawking?
G'day Stevo!
Dear Mr Hawking
Dear Mr Professor Dr Hawking
Dear Professor Hawking
Writing to a female recipient, when should you use the salutation Ms?
When she is under 18.
When she's already used 'Miss' in a previous message.
When you don't know if she is married or not.
When the first name is Taylor, and she could maybe be a he.
Which statement best describes the structure & content of an email?
What the reader needs to know should be near the start.
Like a good story, it should build slowly to a climax.
Short as possible. No grammar.
The reader needs to be fully informed of every detail.
How should an email be structured?
With gaps between short paragraphs, for easy readability.
In a single paragraph, to minimise screen space.
Using long words, so the message is as short as possible.
Most sentences have five words, so it's easy to understand.
You have made a mistake and now you have an unhappy customer. What usually comes first?
An apology.
Details of action you've taken to prevent more problems.
A positive statement about the future.
An explanation of why the problem happened.
Which of these endings is wrong?
I am looking forward to hear from you.
I am looking forward to hearing from you.
I look forward to hearing from you.
Looking forward to hearing from you.
One of these complimentary close examples is wrong. Which one?
Yours Faithfully
Kind regards
Sincerely yours
All the best
