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What's New in Service?

Total questions: 16

Worksheet time: 9mins

Name
Class
Date
1.

Which of the following fields were updated to be Secured Items in the Administration>Roles screen with the Release of 2.52?

a)

Anchor Institution

b)

Study Area Code

c)

Carrier Location ID

d)

Object ID in MAPPING

e)

HUBB Location ID

2.

True/False – With 2.51 we rebranded SIS to be iVUE Support - Broadband (CC&B)

a)

True

b)

False

3.

iVUE 2.53 - From the Remittance Processing screen, the exception tab is now enabled so you can now enter the correct account and apply payment within the same batch and journal number.

a)

True

b)

False

4.

With 2.51 We added which of the following fields to the Service Address screen for ease of searching:

a)

City

b)

State

c)

Community

d)

Street Number

5.

With 2.52, the following fields were added into the Service Address>Third Party tab and the Hubb Extract File Templates Available/Selected frame:

a)

Other Technology

b)

Anchor Institution

c)

Deployment Date

d)

Technology

e)

Latency

6.

True/False – We added an E-Sign Contract Template screen with the 2.50 Release?

a)

True

b)

False

7.

True/False – We created an RNB Extract with the 2.50 release?

a)

True

b)

False

8.

True/False – We created a Property Editor called enterprise.security.notifyAddr,this will send an email to the specified email address every time a user makes changes when in Agreement mode?

a)

True

b)

False

9.

In Job Manger – What button was added to the lower part of the screen with the 2.50 release?

a)

Rename

b)

Reassign

c)

Job History

d)

Assign To Group

10.

With 2.53 release, we added what field to the Available/Selected frame on the Mass Connect Template to be used for Non Location Based Service Types?

a)

Revenue Area

b)

International Block

c)

Salesperson

d)

City

11.

With 2.53 release, we now allow 3 different E-Sign Signatures

a)

True

b)

False

12.

True/False - With 2.53 release, we added a new View that will output custom bill print message detail information?

a)

True

b)

False

13.

John is suspended from SmartHub, will he still receive a notification that his card is expired?

a)

Yes as of 2.51

b)

No because they don't have access to SmartHub

14.

Does the payment detail on the Transaction History screen in iVUE show the full credit card information?

a)

No

b)

Yes

15.

As of 2.53, we added a Customer Service Record report that generates a customer service contact tracking record?

a)

True

b)

False

16.

As of iVUE 2.53 - Notification Type - Bill Available there is a new option to Include Zero Balance Account. By checking this box, it will send an email to accounts that don't have a balance.

a)

True

b)

False