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Management and Team Working Skills Quiz

Total questions: 70

Worksheet time: 39mins

Name
Class
Date
1.

By definition, a leader is...........................................

a)

An individual who has leadership traits and skills.

b)

An individual who is formally elected or appointed to a position of power or authority.

c)

An individual who has the ability to direct a group toward the attainment of goals.

d)

An individual who has great professional knowledge

2.

What is one characteristic about the Authoritarian leadership style?

a)

Leader relies less on authority more on themselves.

b)

Leader accepts power and knowledge of the members

c)

Leader tells others what to do

d)

The team members tell the leader what to do

3.

What is one characteristic of a Laissez-Faire leadership style?

a)

Leader gives opinion only when asked

b)

Leader takes charge

c)

Everyone works together and participates together

d)

Nobody gives any suggestions or instructions

4.

What is NOT one characteristic of the Democratic leadership style?

a)

Leader asks before doing anything

b)

Leader enforces and relies on discipline

c)

Leader works together with the members as a group

d)

There is a mutual synergy between the leader and the team

5.

Which describes an informal leader?

a)

The leader of the team because of competencies and continuing education

b)

The leader of the team because of years of experience in the department

c)

The leader of the team since given the legitimate authority to act as one

d)

The leader of the team by the virtue of position and status

6.

______________ means communication without words.

a)

Object communication

b)

Written communication

c)

Oral communication

d)

Non- verbal communication

7.

At each stage in the process of communication, there is a possibility of interference which may hinder the process. Such interference is known as _____________.

a)

Sender

b)

Receiver

c)

Barrier

d)

None of them

8.

Most of us use ___________ and _____________ in addition to words when we speak.

a)

Words and gestures

b)

Gestures and body language

c)

Body language and posture

d)

Posture and eye gazing

9.

Communication that takes place between the members of an organization within itself is __________.

a)

External

b)

Formal

c)

Informal

d)

Internal

10.

Grapevine is the example of.....................................

a)

Formal communication

b)

Informal communication

c)

Honest communication

d)

Direct communication

11.

Management functions include ________

a)

Planning & organizing

b)

Directing

c)

Controlling

d)

All of the above

12.

____________ is known as “the father of scientific management.”

a)

Fredrick W. Taylor

b)

Henry Fayol       

c)

Robert Owen

d)

None of these

13.

___________is about deciding in advance what should be done.

a)

Organising

b)

Planning

c)

Planning

d)

Controlling

14.

.______________represents the top level management pertaining thinking and planning functions.

a)

Administrative Management

b)

Operative management

c)

Floor level management

d)

Both A & B

15.

Which management principle states that each individual should report to only one boss in order to avoid conflict and/ or confusion?

a)

Division of command

b)

Chain of command

c)

Unity of direction

d)

Unity of command

16.

Which management principle states that orders and instructions should flow down from top to bottom or from a higher level manager to a lower one?

a)

Division of work

b)

Chain of command  

c)

Unity of direction

d)

Unity of command

17.

The ability of a manager to interface and work effectively with individuals and groups is descriptive of what type of managerial skill?

a)

Technical

b)

Administrative

c)

Interpersonal

d)

Organizational

18.

Economic uncertainty, regulatory requirements, and new competitors are examples of what type of factors that affect managers?

a)

Intrapersonal factors  

b)

Internal factors  

c)

Interpersonal factors

d)

External factors

19.

Which management function involves measuring results, comparing results to expectations, and taking corrective action?

a)

Planning

b)

Organising

c)

Directing

d)

Controlling

20.

Which management principle states that work should be so that each person will perform a specialized portion?

a)

Chain of command  

b)

Unity of direction

c)

Division of work

d)

Unity of command

21.
Negotiating diplomatic solutions to interpersonal conflicts in the workplace is an example of
a)
Conflict-resolution
b)
Diversity Awareness
c)
Creativity & Resourcefullness
d)
Integrity
22.
Providing helpful, courteous, and knowledgeable service is an example of
a)
Job-specific mathematics skills
b)
Information technology skills
c)
Customer-service skills
d)
Proficiency with technologies
23.
What is a Norm?
a)
A Game that involves four players.
b)
A team that takes it's time to complete their project. 
c)
A pattern that is typical of the development of a social group.
d)
A day where everything is different. 
24.
What is a Goal?
a)
A graph that shows the steps of a task divided across a timetable.
b)
A pattern that is typical of the development of a social group.
c)
The process of making an expectation a reality.
d)
What a team or member is trying to attain.
25.
What is the description of a problem?
a)
The process of making an expectation a reality.
b)
Standards you use to find the best solution.
c)
This exists when there is a difference between reality (what you have) and expectation (what you want).
26.
What is Criteria?
a)
A problem that can never be solved.
b)
Standards you use to find the best solution.
c)
A critical manner of solving a problem
27.
What are constraints?
a)
Factors that may restrict or hinder your ability to solve the problem.
b)
Standards you use to find the best solution.
c)
A hostile situation resulting from opposing views.
28.

Knowledge and abilities one gains throughout life

a)

Teamwork

b)

Collaboration

c)

Skills

d)

Talents

29.

Natural abilities an individual is born with

a)

Teamwork

b)

Collaboration

c)

Skills

d)

Talents

30.

Ability to understand one’s own and other’s emotions and the ability to use this information as a guide to thinking and behavior

a)

Teamwork

b)

Collaboration

c)

Skills

d)

Emotional Intelligence

31.

Cooperative action of a group of people in order to achieve a goal

a)

Teamwork

b)

Collaboration

c)

Talents

d)

Emotional Intelligence

32.

Act of working effectively with others to achieve a common goal

a)

Teamwork

b)

Collaboration

c)

Skills

d)

Personality Types

33.

Traits which individuals express

a)

Skills

b)

Talents

c)

Emotional Intelligence

d)

Personality Types

34.

When a leader has all of the power and decision-making authority

a)

Leadership

b)

Autocratic Leadership

c)

Bureaucratic Leadership

d)

Democratic Leadership

35.

Ability and process of motivating people toward a common goal; ability and process of affecting the thoughts and behaviors of others

a)

Leadership

b)

Autocratic Leadership

c)

Bureaucratic Leadership

d)

Democratic Leadership

36.

Participative leadership style which allows team members to be included in the decision making process

a)

Autocratic Leadership

b)

Bureaucratic Leadership

c)

Democratic Leadership

d)

Laissez-Faire Leadership

37.

When the leader rewards work or punishes members for not working

a)

Democratic Leadership

b)

Laissez-Faire Leadership

c)

Transactional Leadership

d)

Transformational Leadership

38.

When a leader gives little to no direction to team members, but provides support

a)

Bureaucratic Leadership

b)

Democratic Leadership

c)

Laissez-Faire Leadership

d)

Transactional Leadership

39.

When the leader is a visionary and appeals to a team’s ideals and values

a)

Laissez-Faire Leadership

b)

Coercive Leadership

c)

Authoritative Leadership

d)

Team Roles

40.

Designated roles which depend on the goals of the group

a)

Autocratic Leadership

b)

Transactional Leadership

c)

Transformational Leadership

d)

Team Roles

41.

Steven doesn't like to take charge of the group, but he enjoys contributing his ideas. Is Steven being a good team member?

a)

Yes

b)

No

42.

Which of the following is often called the key attribute of an effective team?

a)

Communication

b)

Problem-Solving

c)

All get on

d)

Motivation

43.

What is the main attribute that bonds members of a team together?

a)

Skills

b)

Trust

c)

Happiness

d)

Cake

44.

Poor communication...

a)

has little effect on teams.

b)

is easily corrected.

c)

is the main reason a team fails.

d)

does not matter.

45.

A positive attitude does what for teams?

a)

Inspires and motivates

b)

Frustrates

c)

Nothing

d)

Annoys

46.

Everyone in your team will have a similar personality.

a)

True

b)

False

47.

_______________ is important at work because you must be able to work with others, especially if you don’t always agree with them.

a)

Honesty

b)

Teamwork

c)

Appearance

d)

Punctuality

48.

Benefits of teamwork include...

a)

Increased productivity, motivation, and morale

b)

Improved product quality and customer service

c)

Both statements

d)

Neither statements

49.

what personality trait do people in the health care need?

a)

change your mistakes

b)

patience

c)

always late

d)

selfish

50.

what is diversity?

a)

several boys and girls spending time together, some people call this hanging out

b)

uses words to send and receive messages

c)

differing from one another

d)

how a person perceives themselves and their relationship

51.
What is a Team?
a)
A group of people working on different things.
b)
A group of people where one member does all the work. 
c)
A group of people where one member makes all the decisions.
d)
A team is a small group of people working together for a common purpose.
52.
It is always important to ___________ yourself, others and the place where you work.
a)
respect
b)
wash
c)
love
d)
fear
53.
With "teamwork", members create a strong sense of mutual ____________________ .
a)
honesty.
b)
hygiene.
c)
commitment.
d)
friendship.
54.
 If you can keep things at work in order and have a neat workplace, then you have great______________.
a)
organization skills
b)
honesty
c)
money
d)
trust
55.
You are a person with of ______________ if you stand by your values even if others put pressure on you to do something that is wrong or if they make fun of you.
a)
integrity
b)
attitude
c)
attendance
d)
empathy
56.
_____________________ skills such as writing, speaking and body language are important work ethics so that you can be clear in your messages to others
a)
Communication
b)
Catching
c)
Performance
d)
Mental
57.
 _________________________ is important at work because you must be able to work with others, especially if you don’t always agree with them
a)
Honesty
b)
Teamwork
c)
Appearance
d)
Caring
58.
Someone who works hard and has respect has a strong work _________.
a)
ethic
b)
attendance
c)
team
d)
environment
59.
It is important to have a good ____________ to be successful in your career.
a)
attitude
b)
clothes
respect
c)
attendance
d)
shoes
60.
Some jobs cannot be done alone and some can be done much better and faster if you have the quality of ____________________.
a)
caring
b)
teamwork
c)
sharing
d)
donuts available
61.
Listening to what others say and treating others well is showing ___________.
a)
attitude
b)
on time
c)
respect
d)
coolness
62.
___________________ is dressing appropriately for work and have good personal hygiene including brushing teeth, wearing deodorant and having neat hair.
a)
deodorant
b)
appearance
c)
caring
d)
sharing
63.
Being at work every day and on time is an example of good___________
a)
respect
b)
attitude
c)
attendance
d)
trust
64.
Having ____________________ means you can be trusted to do what you are expected to do at work.
a)
technology
b)
responsibility
c)
friendship
d)
computer skills
65.
You have ___________________ to your job if you are dedicated.
a)
loyalty
b)
appearance
c)
on time
66.
What is a Functional Team?
a)
A team that consists of workers from different areas within a company who are assigned to work on a specific project.
b)
A team with similar skills and expertise although they would not be able to perform each other’s jobs.
c)
A group of people where one member makes all the decisions
d)
Members of this team have been cross-trained so that each person is able to perform the duties of all other teams.
67.
What is a cross functional team?
a)
A team that consists of workers from different areas within a company who are assigned to work on a specific project.
b)
A team with similar skills and expertise although they would not be able to perform each other’s jobs.
c)
Members of this team have been cross-trained so that each person is able to perform the duties of all other teams.
d)
A team that has been given the full responsibility of carrying out its’ assignment. They evaluate their own progress and hire, train, and evaluate team members.
68.

what is communication?

a)

one individual agrees to give in to the other

b)

process by which ideas, feelings, and information are shared: involves the skills of listening, speaking, and writing

c)

response a person receives from a message sent

d)

relating to the place an individual lives

69.

what is an aggressor?

a)

a person who asserts authority to manipulate the team or members of the team

b)

someone who attacks other team members by using insulting or negative comments

c)

a person who rejects ideas of others by taking a negative stand on any issue presented

d)

a person who keeps to themselves, withdrawing from the teams decisions

70.

Which title is given to an individual who is in charge of and coordinates the activities of a group of employees engaged in related activities within a unit of an organization?

a)

Manager

b)

Employee

c)

Vendor

d)

Contractor

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