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WorksheetsSupply-PKT-Jan-4
Total questions: 10
Worksheet time: 5mins
Batching Order is live in which city for Auto service?
Bangalore
Hyderabad
Chennai
Coimbatore
Chandru is a captain from Bangalore and he has registered in the Rapido captain app, but is not willing to upload the docs, due to RTO issues in BLR, so what should be the agent rebuttal..?
We are Legal and Karnataka High Court has issued a stay order to the state transport authority that had no coercive action should be taken against Rapido Captains, so you can work in Rapido without any worry.
Agree with the captain and closed the call.
Satya is a captain from Kolkata, and he has completed 2 rides in Link service and he raised a request in SM for B2B services, now can we activate B2B services for him?
Yes
No
Narendra wants a Rapido helmet and he is a captain from Hyderabad, what should be the agent's response on the same?
Guide him to the city office
Guide him to call CCC
Inform him as of now helmets are not available, once the stock is available he will receive notification from our side.
Rohit Yadav is a captain from Delhi and activated under Del_Saket_Exp shift, now he requested B2B services from SM, and completed 3+ rides in Link, can we assign B2B service now to his profile?
NO
YES
Bhanu is a Bike Taxi captain from Bangalore and he referred Vijay to be a Bike Taxi captain on the 25th of Jan, and he completed 50 rides by the 30th of Jan, how much referral Bonus/Joining bonus they will get?
if Vijay completes 50 Rides in 7 Days Bhanu will get 400rs as a referral Bonus & No Joining Bonus.
If Vijay completed 50 rides in 7 days Bhanu will get 400rs as a referral Bonus and Bhanu will get 300 rs as a Joining Bonus.
If Vijay completed 30 rides in 7 days Bhanu will get 450rs as a referral Bonus and Bhanu will get 250 rs as a Joining Bonus.
No Referral or Joining Bonus
From the below Shift which shifts we cannot change?
AW_FT_BLR
BLR_SZ
Del_Saket_Exp
Del_microcorridor_exp
Auto_Blr_FOS
If a captain profile is deactivated, what should be the action taken?
Guide him to the city office.
Guide him to CCC.
Inform him of the deactivation reason and close the call.
Activate the profile.
What is the penalty for Pune & Mumbai_B2B, if captain rejects the order for the 3rd time?
Captain will be suspended for 24 hours & Warned.
Captain will be suspended for 48 hours & Penalized (Amount equal to Order Value)
Captain will be suspended for 30 days & Penalized (Amount equal to Order Value).
No Penalty
If the Captain Mobile number is not verified (Showing in Red), what agent should do in this scenario?
The agent should ask the captain to verify his mobile number by logging in-app, and probe if he is finding any error while logging in to the App, If he is finding any error escalate to TL.
Ignore & Proceed with the SOP
