WorksheetsRecap Quiz
Total questions: 16
Worksheet time: 9mins
What are the two repair options?
Carry In
doorstep
Pick Up
Delivery
when is a device eligible for a full exchange?
bought in last 90 days.
bought in last 60 days.
Bought in the last 30 Days.
What are the 4 pillars that make up Samsungs tone of voice?
connect, personalise, ease, effort
connect, influence, effect, ease
Connect, Personalise, Influence, Ease
connect, influence, Show, Ease
What Does BP Stand for?
ref number
Business Partner
Business Personnel
What does SO stand for?
Service Ref
Service Order
Service number
How many months warranty do headphones have?
12Months
6Months
24Months
18Months
What queue code is it for raising an NCP?
0014
5278
0016
4510
Screen Issue are found in which Area on LUCID?
Display issues/Lock Screen Issues
Call Issues
App Issues
What is the Responsible code changed to for a LIT, MIT & DIT case?
5279
5277
5278
5271
Which of these is NOT a key word for the PL team?
Ash
Soot Visable
Melting
Overheating
under email issues, IMAP causes emails to download onto your device and its deleted from the server.
True
False
The IMEI number can also be found on the box the device came in.
True
False
name the app for used for wearbles?
Smart Tutor
Smartswitch
Smart things
DeX
When booking a device collection from a customer, what key pieces of information must we take from the customer, and what would we advise them in relation to DPD collection time-frames and failed collections?
collection between 8am -6pm with 1 hour time slot provided by DPD
Name, Address, Email & Contact number
Name, DOB, Address & Contact Number
Collection on specific day and Time
With a device purchased from Samsung within a 30 day period, who do we refer the customer to in the case of a repair any other device issue trouble-shooting can't resolve?
Retailer of Device
Book in for repair
Samsung Repair
for NCP do we chose T/A OR G/A?
T/A
G/A
