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Certiport ESB Practice Exam 1

Total questions: 19

Worksheet time: 10mins

Name
Class
Date
1.

The ability to adapt to new situations; a willingness to change

a)

creativity

b)

determination

c)

flexibility

d)

responsibility

2.

Being accountable for your decisions and actions; not “passing the buck”

a)

Creativity

b)

Determination

c)

Flexibility

d)

Responsibility

3.

Refusing to quit despite obstacles

a)

Creativity

b)

Determination

c)

Flexibility

d)

Responsibility

4.

Inventing new ways of doing things; thinking “outside the box”

a)

Creativity

b)

Determination

c)

Flexibility

d)

Responsibility

5.

Which three characteristics are possessed by successful entrepreneurs? (Choose three)

a)

Likes to learn

b)

Good at mathematics

c)

Truthful with others

d)

Confident at public speaking

e)

Sees problems as opportunities

6.

After a self-assessment, the owner of Tony’s Fresh and Hot Pizza Shop realizes that he lacks the

creativity to offer a large menu that competes with gourmet pizza shops. What is Tony’s best strategy for

successfully competing despite this weakness?

a)

Wait for gourmet pizza to go out of style.

b)

Start making something other than pizza.

c)

Promote his fast delivery service of hot pizzas.

d)

Buy a franchise gourmet pizza shop with a large menu.

7.

After a self-assessment, Zoey has realized that she lacks the outgoing nature needed to promote her hand-made hats. Based upon this finding, which approach would best strengthen this weakness in her business model?

a)

Be determined. Refuse to quit despite this obstacle with her personal characteristics.

b)

Be flexible. Partner with an outgoing person who can promote her product.

c)

Be disciplined. Stay focused on deadlines and ensure that her hats are delivered on time.

d)

Be creative. Add hand-made gloves and scarfs to expand her product line.

8.

Gage is getting married and needs to hire a photographer for the event. He meets with several local wedding photographers and is surprised by how expensive their services are. Gage is a talented photographer with his own professional gear. He decides to start his own business as a wedding photographer.

a)

Lower prices

b)

Friendly service

c)

Convenient location

d)

Higher quality photos

9.

Martina and Crystal just graduated from a cooking school in a big city. They are both vegans and enjoy the treats at a vegan bakery downtown. However, traffic is bad in the city, and it takes them over an hour to drive to the bakery from their neighborhood. They decide to open a vegan bakery in their part of town.

Based on the scenario provided, what should they emphasize in marketing to attract customers to their shop?

a)

Quality service

b)

Variety of baked goods

c)

Convenient location

d)

Cooking school education

10.

Shauna works at a restaurant. She wants to own her own restaurant someday. Which is one of greatest risks of entrepreneurship?

a)

Less freedom

b)

Loss of investment

c)

Less challenges

d)

Loss of flexibility in schedule

11.

Which are three of the greatest rewards of entrepreneurship? (Choose three)

a)

Financial security

b)

Final say in business decisions

c)

Personal satisfaction

d)

Predictable schedule

e)

Independence

12.

Sara has been the lead programmer for a software company for five years. She is respected, and enjoys working with her team, but her salary is lower than the industry average. Over the years, several team members left and started their own software company. They found quick success and are now very

wealthy. Sara has decided to leave and start her own software business. Which reward of entrepreneurship is Sara most interested in gaining?

a)

Making her own rules

b)

Doing work she enjoys

c)

Creating greater wealth

d)

Helping her community

13.

Jaden has saved up enough money that he can pursue his dream of owning a business. It took a lot of time and hard work to finally have this opportunity. Jaden wants to start a business with the lowest risk of failure. What should he choose to do?

a)

Buy a franchise

b)

Buy an independent business

c)

Start a new business

d)

Become an inventor

14.

Emily has recently earned a certification in personal training. She is researching the business options

available for this type of service.

When 100 potential customers were surveyed, they provided the following responses:

 30% would hire a trainer based on referrals from a health club

 10% would hire a trainer through a corporate wellness program

 40% would hire a trainer based on promotion through social media

 20% would hire a trainer through a website

The customers reported that they are willing to spend the following amounts on a personal trainer:

 20% would pay $25-30 for a 30-minute group session

 55% would pay $40-60 for a 30-minute personal session

 20% would pay $50-75 for a 60-minute group session

 5% would pay $100-150 for a 90-minute personal session

Given the facts provided, which opportunity for Emily’s personal training service would have the highest

probability of success?

a)

Promote 30-minute personal sessions through social media

b)

Promote 30-minute group sessions with flyers at a health club

c)

Promote 60-minute group sessions through his own website

d)

Promote 90-minute personal sessions with flyers at local businesses

15.

Logan is starting a business painting houses and other buildings. He is researching the business options

available for this type of service.

When 100 potential customers were surveyed, they provided this data showing interest from different

target markets:

 15% are real estate agents selling residential houses

 30% are owners of residential houses

 35% are owners of large apartment buildings

 20% are owners of businesses with large buildings

The customers reported that they are willing to spend the following amounts per square foot of

painted surface:

 50% of people would pay $35-55 for painting the interiors of residential houses

 35% of people would pay $30-50 for painting the exteriors of residential houses

 15% of people would pay $150-300 for exterior commercial painting of large buildings

Given the facts provided, which target market for Logan’s painting business would offer the highest

potential revenue in the market?

a)

Painting interiors of residential houses for residential house owners

b)

Painting exteriors of residential houses for real estate agents

c)

Painting exteriors of large buildings for apartment building owners

d)

Painting exteriors of large buildings for large business owners

16.

Justin owns a shop that sells clothing, books, posters, and gifts that appeal to people who love rap music. Which method of market segmentation is Justin using?

a)

Buying patterns

b)

Demographics

c)

Geographics

d)

Psychographics

17.

Vince is attending college to get a degree in broadcasting. He lives in an area with a large acting community with many opportunities for actors. To help pay for school, Vince uses a home computer system to edit videos. He specializes in editing footage of local actors to create demo reels that the actors

can send out to movie studios and theaters to help get acting jobs.

Which customer group does Vince’s editing business best support?

a)

Schools

b)

Individuals

c)

Movie studios

d)

Small businesses

18.

Carlos runs a handyman service for senior citizens. Carlos knows that seniors often need urgent repairs at night and on holidays. He wants seniors to know that they can rely on his service. What can Carlos provide customers to support his value proposition?

a)

A list of references and positive reviews from other senior citizen customers.

b)

An invoice that includes the price for the materials and a breakdown of the cost for labor.

c)

A website that lists all the services his business offers along with an email address to contact him.

d)

A flyer that shows his team members and tells how they are available to help day and night

every day.

19.

Rachel owns a summer camp for children. Based on a survey she gave to parents, she learned that her customers want their children to have a healthy lifestyle.

What is a legitimate value proposition for potential customers?

a)

Providing flexible hours for picking up and dropping off the children

b)

Sending parents daily photographs of the children’s activities

c)

Serving fresh, organic meals and nutritious snacks

d)

Offering discounts during different times of the year