NEW
Font size
WorksheetsCustomer service #2
Total questions: 5
Worksheet time: 4mins
Interviewing the customer prior to servicing his/her vehicle is
unnecessary for complete service
misleading
necessary to determine the concern
a courtesy used in good salesmanship
Used engine oil should be disposed of by
flushing it down the drain
putting it into containers and then into the trash
properly storing it until it can be picked up by a proper disposal company
spreading it on dirt roads
Before using unfamiliar chemicals and products,the technician should first
ask a co-worker how to use the chemicals and products
read the material safety data sheet (MSDS)
ask the parts person for safety tips
put on protective gloves and safety glasses
A mechanic works flat rate at a shop where the labor rate is 75.00 dollars per hour.The mechanic receives 40 percent and the shop receives 60 percent.What is the mechanic's portion if he completes a job which takes two hours?
$40.00
$50.00
$60.00
$70.00
What digit of the vehicle identification number (VIN) is used to determine which engine is in most vehicles
first
thrid
eighth
tenth
