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Topic 4: Customer-driven marketing strategy

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

________ involves dividing a market into smaller segments of buyers with distinct needs, characteristics, or behaviors that might require separate marketing strategies or mixes.

a)

Mass customization

b)

Market targeting

c)

Market segmentation

d)

Differentiation

2.

When marketers at Fair & Leigh Inc. selected the Millennials, a demographic group that includes many college students, as an untapped group of potential customers for their new line of products, they were engaging in ________.

a)

occasion segmenting

b)

market diversification

c)

market targeting

d)

local marketing

3.

________ consists of arranging for a market offering to occupy a clear, distinctive, and desirable place relative to competing products in the minds of target consumers.

a)

Mass customization

b)

Positioning

c)

Segmentation

d)

Differentiation

4.

"Many companies today are localizing their products, advertising, promotion, and sales efforts to fit the needs of individual regions, cities, and neighborhoods." This is an example of ________.

a)

geographic segmentation

b)

product diversification

c)

psychographic segmentation

d)

demographic segmentation

5.

Delta Motorworks markets its cars based on the age, gender, and income of its customers. Which of the following types of market segmentation is evident here?

a)

geographic segmentation

b)

benefit segmentation

c)

demographic segmentation

d)

psychographic segmentation

6.

________ segmentation divides buyers into different segments based on social class, lifestyle, or personality characteristics.

a)

Benefit

b)

Geographic

c)

Demographic

d)

Psychographic

7.

An American cola-manufacturing company that primarily targets rebellious and adventurous people most likely uses ________ segmentation.

a)

occasion

b)

geographic

c)

psychographic

d)

income

8.

Which of the following is LEAST relevant when a firm evaluates different market segments?

a)

segment size and growth

b)

segment structural attractiveness

c)

core competencies of competitors

d)

company resources

9.

A market-coverage strategy in which a firm decides to target several market segments and designs separate offers for each is known as ________.

a)

mass marketing

b)

differentiated marketing

c)

concentrated marketing

d)

individual marketing

10.

The Jay Group hires better employees than its competition by conducting effective searches and multi-tiered interviews. The company also provides high quality training to its employees, an aspect often neglected by competitors. The Jay Group is most likely to gain a strong competitive advantage through which type of differentiation?

a)

image differentiation

b)

people differentiation

c)

services differentiation

d)

product differentiation