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WorksheetsCorporate Etiquette
Total questions: 16
Worksheet time: 13mins
________________ is one of the golden rule.
Be Straight-Forward
Be Blunt
Be Friendly
What is one of the problems in business today that result from poor listening skills?
Broken relationships
Short term memory
All of the above
Corporate Etiquette refers to a set of rules an individual must follow while he is at home.
True
False
Corporate Etiquette is important because:
It helps to sleep
It creates a mutually respectful atmosphere at work
It relaxes your mind
You’re attending a conference and you’d like to have the card of a senior executive you meet. How do you get it?
You offer them your card and ask them for theirs
You tell them you need their card so you can remember their name
You create an opportunity and establish rapport with them and develop a specific reason for them to ask you for your card in hopes they will offer you theirs
When making an entrance into an office with people working at their desks, it’s always best to
Do your best to not draw attention to yourself.
Appear pleasant and greet people by saying hello to those at the desks.
Walk in a room and stand there and wait patiently for someone to look up and recognize that you need help
If you want to make a good impression on a senior executive when you meet them for the first time, it’s best to:
Greet them and tell them about the project you’re working on so they’ll know what you are doing for the company
Appear genuinely sincere and ask them questions about the company and how they became an executive for the company.
Appear pleasant and make brief short sentences that focus on them and wait for them to reply
When making a business introduction between two people, the most important rule to remember is:
Say your own name before introducing the two people
Use the name of the most important person first in the introduction.
Repeat the names of the people involved in the introduction twice so they’ll remember each other’s names and their proper pronunciation of those names.
When giving a compliment, it’s best to:
Give a compliment to someone so that many people can hear the praise you are giving them.
Give compliments to everyone in the office so everyone receives regular praise.
Compliment specific behaviours regarding work, avoid personal compliments
Regarding criticism in the workplace, remember to:
Give criticism privately so it won’t embarrass anyone.
Criticize only a person’s work-related skills and avoid offering personal criticism.
Offer a patient critique and never criticize anyone.
If you walk into the office of a person you do not know, do you offer to shake their hand?
Yes. It’s important to be a gracious guest when entering someone’s office
No. You enter their office slowly (with a pleasant expression on your face) and wait for them to offer to shake your hand; only then do you extend your hand for a handshake
You introduce yourself first, and then you initiate a handshake with them.
Someone in your office uses a wheelchair. When speaking to them, you
Sit down so that you are at eye level with them so they won’t strain their neck
Offer to push their chair every time you see them as an act of courtesy.
All of the above
A co-worker come to your office to introduce you to a friend of his. You:
Smile and nod
You stand up, establish eye contact, smile and shake his hand
wave and tell him how happy you are to meet him
Give him a high five
A coworker shares office gossip /rumours with you. You:
Thank him for telling you and pass the stories on
Check out the facts with other employees
Politely listen and keep the information to yourself
After a meeting with the contact, in order to express your thanks, it is appropriate to:
Send him/her a small box of chocolates with a note
Drop by the office and give him/her a hot cup of coffee
Send a dozen red roses to his/her home
Send a thank you letter
For leading a successful business meeting, your number one priority is:
Making sure you have a good attendance and participation
Keeping great notes and sending them to everyone after the meeting
Creating task and accomplishing the agenda in the allotted time
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