WorksheetsU3 AOS 1 Bus Man - Management Skills
Total questions: 22
Worksheet time: 13mins
The Karpin Report found that Australian businesses have failed to invest in the management skills required for best practice.
True
False
T or F: All good leaders are good managers.
True
False
What is communication?
Two people talking
Asking questions
Expressing information that is clearly understood
Expressing information that is not clearly understood
When the person receiving a message interprets it the same way the sender meant it, it is __________________ communication.
good
misunderstood
effective
confusing
Does an autocratic manager use the communicating skill very much?
Yes
No
Feedback is an important primary part of which skill?
Delgating
Comminicating
Planning
Leading
One downfall of a manager using a lot of communication is...
Employees do not understand what is going on
Managers are usually terrible communicators
It can lead to conflict and disagreement
It only works for a persuasive management style
What is delegating?
The transfer of information from a sender to a receiver
The use of authority to transfer responsibility for a task to another
The ability to define business objectives and use strategies to achieve them
Occurs when managers endeavour to motivate people in the business to achieve objectives
What is communicating?
The transfer of information from a sender to a receiver
The use of authority to transfer responsibility for a task to another
The ability to define business objectives and use strategies to achieve them
What is planning?
The transfer of information from a sender to a receiver
The use of authority to transfer responsibility for a task to another
The ability to define business objectives and use strategies to achieve them
What is abdication?
Giving a task to someone with vague specifications and then forgetting about it
Delegating a task to others with clear instructions and a set time frame
Clearly discussing an employee's role with them when they make a mistake
Another form of leadership
What is leadership?
When managers endeavour to influence or motivate people to achieve business objectives
It involves identifying available options and choosing one course of action
Management's ability to deal with people and build positive relationships
What is decision making?
When managers endeavour to influence or motivate people to achieve business objectives
It involves identifying available options and choosing one course of action
Management's ability to deal with people and build positive relationships
What are interpersonal skills?
When managers endeavour to influence or motivate people to achieve business objectives
It involves identifying available options and choosing one course of action
Management's ability to deal with people and build positive relationships
'Outline the facts' is Step 2 in the (a) process.
Step 5 in the planning process is...
Define the objective
Analyse the environment
implement an alternative
Monitor and seek feedback
What is strategic planning?
Long term planning
Medium term planning
Short term planning
What is operational planning?
Long term planning
Medium term planning
Short term planning
The O in SWOT planning stands for (a) .
Good leadership should result in...
motivated employees and high staff morale.
managers being so busy leading that they do not have to contirbute to other activities.
efficient and ineffective employees.
always happy workplaces.
What is a disadvantage of group decision making?
In the case of emergency, it takes too long to consult
The group will collect more information than is needed
It identifies a range of alternative options to choose from
It can take a long time for a manager to learn these skills
Which of the following qualities is needed for a leader to have great interpersonal skills?
arrogance
persuasiveness
empathy
multi-tasker
