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Worksheets

PH SSE

Total questions: 10

Worksheet time: 9mins

Name
Class
Date
1.

What are the main seller tools?

a)

Chat now (IM), Lorikeet, promotional Tools, Store Builder and seller Picks

b)

Business advisory and Fees

c)

> Free Shipping Max

> Cash Back

> CEM

> LISA

d)

Chat now (IM), Lorikeet, promotional Tools, Customer engagement Management

2.

Navigation in seller Center, where we can create a voucher?

a)

Marketing center

b)

Products

c)

Orders

d)

Support

3.

For Store Builder what is the criteria for the images Uploaded specifically for Banner ?

a)

Dimensions:​ PC: 1200 x 128 px​ and APP: 750 x 180 px​

b)

Dimensions:​ PC: 1200 x 130 px​ and APP: 750 x 450 px

c)

No Dimension

d)

Dimensions:​ PC: 1200 x 128 px​ and APP: 750 x 450 px

4.

It's a tool decoration for product description. You can create your own designs or use one of our professionally made templates to beautify your product description.​

(a)  

5.

Navigation in seller center, indicate where we can check if the seller has concern regarding building/decorating their store?

4 lines
6.

What are the eligibility criterias of CEM?Select all that apply:

a)

Store Followers

b)

Chat Response Rate

c)

Store Rating

d)

Cancellation Rate

7.

is a chatbot built in the Seller IM channel that supports sellers in delivering better customer experience. Already equipped with a wide knowledge base

a)

FS MAX

b)

CEM

c)

LISA

d)

Cash Back

8.

What are the 2 Operational Modes of LISA

a)

Shop Assistant Priority

b)

Live Agent Priority

c)

Greeting Message

d)

Knowledge Base

9.

Who are your Trainers?

(a)  

10.

What is CEM?

a)

Customer Engagement Management

b)

Customer Enhancement Materials

c)

Career Motivational Materials

d)

Customer Empowerment Management