WorksheetsCommunication in Law Enforcement
Total questions: 36
Worksheet time: 18mins
Which of the following refers to the tone, pitch, volume and pacing used when speaking?
Nonverbal communication
Verbal communication
Antiverbal communication
Paraverbal communication
The response the receiver provides in reaction to the message is known as which of the following?
Channel
Sanction
Feedback
Barrier
Sarcasm is a common trademark of which style of communication?
Aggressive
Passive
Assertive
Passive-aggressive
Which communication style must officers use to be successful?
Aggressive
Passive
Assertive
Passive-aggressive
Words and expressions used by a particular vocation or group are known as which of the following?
Culture
Jargon
Antiverbal communication
Paraverbal communication
Which of the following does Captain Cochran say is oftentimes a sign of deception?
Speaking rapidly in a high-pitched voice
Conflicting nonverbal and verbal messages
Failing to make eye contact with the officer
Referring to future events in the past tense
How does Captain Cochran recommend dealing with a person who is being deceitful?
Be forceful and apply pressure
Be indirect and use ambiguous terms
Be confident and pretend to have evidence
Be logical and present known facts
Which of the following is Captain Cochran’s advice for working with people with disabilities?
Request officers who specialize in the disability and wait to attempt any communication until they arrive
Be aware of the impairment and the difficulty it creates, and modify behavior to overcome those difficulties
Communicate as you normally would, ignoring any perceived disability to avoid offending them
Communicate with friends or family of the disabled rather than trying to communicate directly with them
Which of the following is NOT one of the things communication can accomplish as stated by Captain Cochran?
Decrease crime
Make or break a case
Enhance law enforcement
Garner public support for the police department
According to the presentation, which type of communication is most typically the most successful?
Verbose
Definitive
Respectful
Strident
Written communication should have all EXCEPT the following:
A. Moderate speed of speech
B. Correct grammar
C. Correct punctuation
D. Correct spelling
The individual who analyzes and interprets the message is the:
A. Speaker
B. Message
C. Receiver
D. Feedback
Legal terminology should be modified or defined.
A. True
B. False
80% to 90% of communication comes from the words we use. The better speakers we are, the more effective we will be
A. True
B. False
The individual who creates the message is the:
A. Sender
B. Message
C. Receiver
D. Feedback
Verbal or nonverbal responses are:
A. Sender
B. Message
C. Receiver
D. Feedback
Communication is a one way process. The Sender and Receiver take turns as they send and receive their messages
True
False
Which of the following can be a distraction which can interfere with communication?
A. Impaired vision
B. Facing the receiver
C. Weather
D. Good lighting
Denial is a:
A. Communication skill
B. Defense mechanism
C. Therapeutic technique
D. Alternative method of communication
Speaking a little louder is the best way to overcome a hearing barrier
True
False
The best way to overcome verbal Issues (trouble speaking) by keeping your questions short (yes/no)
True
False
What personality is focused on the TASK and the RULES
A. Blue
B. Gold
C. Orange
D. Green
What personality is focused on the people
A. Blue
B. Gold
C. Orange
D. Green
What personality is focused on having the correct information
A. Blue
B. Gold
C. Orange
D. Green
What personality is focused on having fun
A. Blue
B. Gold
C. Orange
D. Green
If you were to search a GOLD’s backpack, you are likely to find
A. Pictures of friends
B. Planner
C. Notes from their friends telling them about fun activities
D. A book on the cosmos
If you were to search a GREEN’s backpack, you are likely to find
A. Pictures of friends
B. Planner
C. Notes from their friends telling them about fun activities
D. A book on the cosmos
If you were to search an ORANGE’s backpack, you are likely to find
A. Pictures of friends
B. Planner
C. Notes from their friends telling them about fun activities
D. A book on the cosmos
The first step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
The second step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
The third step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
The fourth step in Critical Decision Making is:
A. Collect Information
B. Decide what outcome do I want
C. Consider my authority and agency policy
D. Assess the situation, threats and risks
In order for effective verbal communication to occur, the message must be clear and ______________.
A. Present
B. Interpreted
C. Concise
D. Withheld
People communicate with:
A. The public
B. Co-workers
C. Supervisors
D. Everyone who can see and hear them
Slang should always be used in order for the public to understand the message being conveyed.
A. True
B. False
Communication is only what we say.
True
False
