WorksheetsTGCS Week 4 Pop Quiz
Total questions: 17
Worksheet time: 9mins
What is the name given to the penalty that is charged when an insured cancels their policy early?
Unearned premium
Short Rate
DNR
Premium
This is a feature used by Underwriting to prevent a policy from being reinstated after a lapse.
Short Rate
Premium
Cancel
DNR
This represents the dollar amount not collected on a policy due to cancellation
Premium
Unearned Premium
DNR
Short Rate
This refers to the amount we charge a customer for their insurance
Premium
DNR
Short Rate
Unearned Premium
Which tab will show us why the customer's premium has changed from the previous term to the current?
Drivers/Filings
APS
Coverage Comparison
Notes History
As a CSR, you may provide the insured with the amounts/issue dates for checks and the claim summary info regarding an existing claim
True
False
Where should you first click when navigating to where we can find out if the customer is already registered through My Policy?
Policy Overview
Notes History
Favorites
Billing/Payment
If a customer still has access to the email registered to their My Policy account, where would they click to begin the password reset
Sign in with Facebook
Sign In with Google
Password
Forgot your password
Customer calls in and would like to make a change after reinstating the policy the same day. Which process should you complete to the cycle the policy after taking the payment and which tool should be used to complete this task?.
Mini Cycle
Marsh Escalation Request
Cash Entry in Spectrum
Call Assist
John is at the dealership and is calling in for a binder to be faxed over to him so he can leave with the vehicle. The binder is not located in Solcom, what should you do?
Call Assist and ask to have a binder faxed to John
Tell John he has to call back the next day
Submit an escalation request in MARS for a binder to be faxed to John
Jessie over paid on her premium and is requesting a refund. Where should the request be sent to have the money refunded to her?
Send a notice through Upstart
Send a notice through MARS
Call the assist line
Transfer to claims
Customer from Indiana calls in to notify us that the BMV is requesting that an SR50 is sent over to them. What should you do?
Submit a notice in Upstart
Submit a notice in MARS
Call the Assist Line
Call the Escalation Line
Which coverage could protect our insured in their vehicle is stolen?
Comprehensive
Collison
Liability Property Damage
Medical Payments
Which coverage could protect our insured if they bumped their head while getting into their vehicle and now they need stitches?
Liability BI
Medical Payments
Rental Reimbursement
Comprehensive
Use the Coverage Comparison screen and identify the most accurate statement regarding this AZ policy.
Both a rate increase and additional violation point attributed to an overall premium increase
Although a rate revision lowered the rates, the new violation increased the overall premium
The overall premium went down because of a rate revision and reduction in rated points
The overall premium went up because of a state mandate rate revision
What is a Rate Revision?
An increase in Premium
A decrease in Premium
A rate revision is an adjustment to rates on a Policy
A change made by the state to the Liability Limits
A rate revision can result in an increase or decrease in the premium.
True
False
