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WorksheetsQuiz 8 Operation Management
Total questions: 23
Worksheet time: 13mins
The five elements in the management process are
plan, direct, update, lead, and supervise
accounting/finance, marketing, operations, and management
organize, plan, control, staff, and manage
plan, organize, staff, lead, and control
plan, lead, organize, manage, and control
Henry Ford is noted for his contributions to
standardization of parts
statistical quality control
assembly line operations
scientific management
time and motion studies
Who among the the following is associated with contributions to quality control in operations management?
Charles Babbage
Henry Ford
Frank Gilbreth
W. Edwards Deming
Henri Fayol
Objective of operation management is to improve ---------
Cycle time
Productivity
Production
All the above
_____________defines the purpose of an organization
Mission
Vision
Values
All the abovce
____________ is the capacity we get under real life working conditions.
Designed capacity
Effective capacity
Overall capacity
Available capacity
Right person at right time with right skills is the objective of ________________-
Capacity planning
Inventory planning
Workforce planning
Production planning
Excessive movement within the workplace is ___________ kind of waste
Motion
Transportation
Waiting
Overproduction
Problems in Banner Food Processing Industry around the quality of products.
Banner clearly had problems with customer perceptions of quality. They need to sort out the quality problems and make sure customers are aware of the improvements they make.
Task
Identify KPIs that might help measure Banner's performance in some of the areas where they currently have problems,
Measure the customer satisfaction index
Measure the reject rates at each stage of the process
Measure the Sales
Measure the employee satisfaction
Actual production to the total output will give you the ________________
Performance percentage
Availability percentage
Quality percentage
Profit percentage
Service level relate to
the percentage of cycles per year without a stock out
the percentage of annual demand satisfied from inventory
the probability that demand will not exceed supply during lead time
the amount of stock on hand will be sufficient to meet demand
Which of the following is NOT a group of operations decisions
Process
Quantity
Capacity
Quality
Characteristic of better-trained employees that talks about being trustworthy.
Reliability
Credibility
Competence
Responsiveness
It means the customers receive the expected product without unwanted surprises.
Variability
Similarity
Customer Satisfaction
Consistency
Marketing initially developed in connection with selling ___ products such as steel and automobiles.
Memories
Intangible
Physical
All
Characteristics of Services are
Intangible
Tangible
Inseparability
Homogeneous
Heterogeneity
From Following which are Service Industries
Banking & Insurance
Reliance Fresh
Heath Club
Uber
TATA Moters
Service businesses refer to their main revenue as fees, trading firms refer to their main revenue as..
Inventory
Sales
Stock
Income
A business' supply chain includes __________________
all companies involved in the upstream flow
all companies involved in the downstream flow
all processes from raw materials to consumption
All of the Above
The final stage of the supply chain management flow is called _________
Consumer
Customer
Destruction
Recycling
The beginning stage of the Supply Chain is also called the ________________
Point of Concern
Point of Origin
Point of the Lesson
Point of Comsumption
Which of the following correctly describes a flow within the supply chain?
The material flow usually moves upstream
The flow of cash is predominantly downstream
Exchange of information moves in both directions
All of the above
The purpose of supply chain management is to...
Meet customer demands
Improve quality of a product
Increase profitability
Increase production
