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WorksheetsDay 15 - Graduation Day
Total questions: 28
Worksheet time: 14mins
Home Services is the name of in home products and services. Which assortments does it cover?
Windows
Flooring
Fitted Kitchens
Fitted Bathrooms
Fitted Bedrooms
Which Window Decor Services do we provide for our customers to support them with their Home Interior goals?
Measure Make and/or Fitting Service
Shutters
Customer Own Measure
Samples
Home Design
What is Profit?
Profit is financial gain
it is the difference between the amount earned and the amount spent
Sale Price - (Cost of Goods + Cost Services)
All of the above
Under the Consumer Rights Act, what are our customer's statutory rights?
Goods must be of Satisfactory Quality
Goods must be Fit for Purpose
Goods must be As Described
Goods must be Installed Correctly
Goods must be Prices Cheaply
Do we have to physically inspect the product when there is a potential fault?
No
Yes - everytime
No - sometimes we find that photographs are enough
Should you request a debit without discussing it with an outworker or supplier?
Yes
No
Which 3rd Party Contractors do we use?
Pink Fudge
Estimators
Can the customer have a refund if they have changed their mind about a product?
Yes
No
What is the dissection number for the Windows workroom account?
952
953
954
955
When would we administrative goodwill?
Where our service has fallen below the level we expect of ourselves
Where our action causes a customer to suffer a direct financial loss
Where a customer's request fals outside of the terms of the Refund Policy's Conditions of return
Where there is a need to provide an additional gesture to the customer on top of putting the matter right
When resolving an Aftersales case, what are the different resolution routes are available to you?
Apology, including an monetary gesture of apology
Explanation
Replacing the product
Providing an additional product or service
Why would we consider an Offsite Remedial?
The customer will allow us to uplift and return the product to the manufacturer
The customer will not allow the product to be taken away
How can you view which products have been returned?
CHS Fitter Returns Tracker
Customer Experience and Compliance Consolidation Sessions Feedback Sheet
Window Decor and Fabrics Markup Calculator and Generic SKU Lookup
Additional Charging Validation Sheet
When was the Child Safety Legislation, BS EN 13120 introduced?
2014
2010
2020
2015
How does a Cord / Chain break connector work?
It will break apart when undue pressure is applied
It is securely fixed to an adjacent surface so that cords and chains a held permanently taut
It is securely fixed to an adjacent surface so that cordsare secured after each and every operation
Name the different control types
Pull Cord
Electric Control
Operating Loop
Spring Operated Control
Hand Control
What are the Breakaway cord rings on a Roman Blind more informally known as?
Lego Hands
Duplo Hands
Lego Bricks
Megablox
When might you need speak to a fabric supplier?
When they have provided faulty fabric
When we need to order fabric of a similar batch as we are making a matching product
To thank them fordelivering a high quality product
What reference number can you use to check the status of an order on The Edge?
EDI
CR
ACE
Appian
Which Curtain Heading is this?
Double Pinch Pleat
Triple Pinch Pleat
Wave
Goblet
When creating a replacement order through ACE, we should always try to .....
Copy to a New Version
Copy to a New Number
Go into the Work Area
Create a New Job
Branded Blinds, such as Luxaflex, are order via which system?
CSS
ACE
The Edge
Mainframe
This Roman Blind is...
Self Stack
Waterfall Stack
Standard Stack
When ordering a track for a bay window we must make sure that we send the Supplier ...
Am email with measurements on
A photograph of the customers window
A BAY6 diagram
What is our most popular brand of tracks?
John Lewis
Silent Gliss
Bradbury
Integra
Which systems must you cross reference and update at every point in the customer's journey with Aftersales?
Connex
Appian
CSS
The Edge
Which system can you use as a reference, to view when a customer's estimating, fitting or remedial appointment has been booked?
Connex
Mainframe
OFSC
Appian
What are the name of your Trainers?
Evlyn & Sonia
Brenda & Evlyn
Sonia & Nat
Brenda, Evlyn & Sonia
