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WorksheetsDELIVERY
Total questions: 10
Worksheet time: 3mins
What is the standard delivery TAT if member purchases spot promo items?
5 - 10 working days
14 working days
3 - 5 working days
7 working days
If a member complains that his/her newly purchased EO is less filled. The level of the oil is only 70%. How many PV points will you credit to the member?
Full PV
Half PV
No PV points. Replace the oil immediately.
Which of the following is our courier service provider? More than 1 answer applies.
PENJURU
CITYLINK
POSLAJU
FMX
If the tracking status shows "Shipper Instruction to Return", you may proceed to process replacement for the member. True/False?
True
False
If the tracking status shows "Returned to Shipper", you may proceed to process replacement for the member. True/False?
True
False
Which of the following courier service providers can you get the POD directly from the tracking site?
GdEX
CITYLINK
AGILITY
Which of the following is correct about Outskirt Delivery Area? More than 1 answer applies.
Will be delivered by our contracted courier
Might need 3rd party courier service providers to deliver the parcel
Delivery SLA: 3 - 5 working days
Delivery SLA: 5 - 7 working days
Are members allowed to change address once the order has been paid?
Yes
No
Instead of contacting Member Services for further guidance, a member who has received a damaged item through delivery can directly submit a Delivery Issue Jotform. True/False?
True
False
Which of the following is incorrect?
The restocking fee will not be applied for cancelled KLEC orders.
For BOPU, members need to collect it within 2 working days.
If members refuse to accept the parcel, a 25% Restocking Fee will be applied.
No replacements allowed for orders picked up at EC.
