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Worksheets

Kuis Bahasa Inggris

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

What kind of customer do you assist ? (help) What do they usually (a)   ? (need)

2.

Are you able to (a)   24-hour-a-day support to your customer? (give)

3.

How do you (a)   their needs? (evaluate)

4.

 

Is it important to be able to (a)   your products or sevices? (adapt)

5.

 

Is there a department at your company which continually (a)   customer service? (checks)

6.

What do you think is one way to (a)   customer satisfaction? (guarantee)

7.

Sorry for calling so late. _____

a)

Don't worry - I don't usually finish before 7.00

b)

No, I'm not too busy at the moment.

c)

Everything's going fine, thanks.

d)

Hello. How are you?

e)

It's really beautiful and clear.

8.

What's the weather like? _____

a)

No, I'm not too busy at the moment.

b)

Everything's going fine, thanks.

c)

Don't worry - I don't usually finish before 7.00

d)

Hello. How are you?

e)

It's really beautiful and clear.

9.

How are things? _____

a)

Don't worry - I don't usually finish before 7.00

b)

No, I'm not too busy at the moment.

c)

Everything's going fine, thanks.

d)

It's really beautiful and clear.

e)

Hello. How are you?

10.

 

Hello, Anna. This is James. _____

a)

No, I'm not too busy at the moment.

b)

Hello. How are you?

c)

Don't worry - I don't usually finish before 7.00

d)

Everything's going fine, thanks.

e)

It's really beautiful and clear.