WorksheetsThe Home Internet
Total questions: 12
Worksheet time: 8mins
When did T-Mobile launch Home Internet Service?
March 3, 2019
March 7, 2019
March 21, 2019
March 28, 2019
What do you call the device we use in T-Mobile Home Internet?
parkway
gateway
cell device
hotspot
-Internet supplied by a T-Mobile gateway device that's available in a single location, such as a customer's home.
-Provides an Internet connection intended for all devices in a home, such as laptops, computers, game stations, TVs, appliances, home security systems, and more!
referring to..................
Mobile Internet
Home Internet
How do customers get started?
Once approved for service, customers can use their Home Internet service anywhere.
TRUE
FALSE
What are the upload speeds for HINT?
between 6 – 22 Mbps
between 10 – 26 Mbps
between 8 – 24 Mbps
According to data by the FCC, most common Internet activities only require up to
25Mbps
35Mbps
45Mbps
Where to place the gateway device?
You'll need a place with a strong T-Mobile signal, usually by a window, that's close to a power outlet
Metal fixtures/enclosures, cabinets, reinforced concrete, or pipes
To get the best Wi-Fi coverage, we recommend placing it up high, like on the upper floor or at least 6 feet off the ground.
Walls or obstructions
Why is it important that we check a customer's eligibility for Home Internet?
Ineligible customers will have a poor experience and increased churn.
If we sell in an ineligible location, we could cause issues with the network capacity in that area.
Ineligible customers will only receive 2G data speeds.
Not all locations are approved for Home Internet service.
Using the Onboarding: T-Mobile Home Internet C2 document, what steps do we need to follow when onboarding a customer?
Review account details
-Change their wireless plan to the latest offer
-Help the customer choose a Wi-Fi password
Set speed expectations
-Provide order information
-Educate on how to set up the device
-Educate on the T-Mobile Internet app
-Educate on a T-Mobile ID
What system do we use to submit a Home Internet order?
DASH
ATLAS
GRAND CENTRAL
What are the 3 brands of Gateway?
Askey TM-RTL0102 Gateway
Asylum 4G20 Gateway
Nokia 5G21 Gateway
Arcadyan KVD21 Gateway
