WorksheetsLUX DAY 6
Total questions: 10
Worksheet time: 5mins
If the order is delivered by DHL, customer will receive a SMS or an email
from them directly for tracking details, or for more delivery options.
TRUE
FALSE
What is ODD?
On Delivery Demand - is customer controlled after the shipment is within the DHL network
On Delivery Demand - This gives the customer a choice of delivery options whilst their shipment is in transit,
prior to the first delivery attempt.
A and B
None of the above
What does the following icon represent ?
Authorized DHL to leave the shipment with a neighbor , concierge or guard in your absence.
Authorized DHL to leave the shipment anywhere.
A and B
None of the above.
RAWB stands for
Return Airwaybill
Reroute Airway
Rearrange Airwaybill
Release Airwaybill
UPS Return Handling : Which tab should we input the description of goods ?
Package Merchandise Description
Package Declared Value
Packaging Type
Package Dimension
Always remember to input the new RAWB number (shows on the confirmation page) in the _____ ____.
Order Lines
Order Note
Audit Note
When is watchfinder established?
2021
2002
2001
2011
Do we have promo codes for Watchfinder?
Yes
No
The Watchfinder Warranty guarantees :
1.) 2 years protection
2.) Does not include wear and tear
True
False
If we received a complain about a faulty item. We need to classify case into how many levels?
1
2
3
4
