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LUX DAY 6

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

If the order is delivered by DHL, customer will receive a SMS or an email

from them directly for tracking details, or for more delivery options.

a)

TRUE

b)

FALSE

2.

What is ODD?

a)

On Delivery Demand - is customer controlled after the shipment is within the DHL network

b)

On Delivery Demand - This gives the customer a choice of delivery options whilst their shipment is in transit,

       prior to the first delivery attempt.

c)

A and B

d)

None of the above

3.

What does the following icon represent ?

a)

Authorized DHL to leave the shipment with a neighbor , concierge or guard in your absence.

b)

Authorized DHL to leave the shipment anywhere.

c)

A and B

d)

None of the above.

4.

RAWB stands for

a)

Return Airwaybill

b)

Reroute Airway

c)

Rearrange Airwaybill

d)

Release Airwaybill

5.

UPS Return Handling : Which tab should we input the description of goods ?

a)

Package Merchandise Description

b)

Package Declared Value

c)

Packaging Type

d)

Package Dimension

6.

Always remember to input the new RAWB number (shows on the confirmation page) in the _____ ____.

a)

Order Lines

b)

Order Note

c)

Audit Note

d)

E-mail

7.

When is watchfinder established?

a)

2021

b)

2002

c)

2001

d)

2011

8.

Do we have promo codes for Watchfinder?

a)

Yes

b)

No

9.

The Watchfinder Warranty guarantees :

1.) 2 years protection

2.) Does not include wear and tear

a)

True

b)

False

10.

If we received a complain about a faulty item. We need to classify case into how many levels?

a)

1

b)

2

c)

3

d)

4