WorksheetsLUX DAY 11
Total questions: 10
Worksheet time: 6mins
XT stands for
xTracker
Xtool
Xtransfer
Xthing
As we have fully migrated to CC tool last August we will just use XT for which order stage?
Dispatched
New
Packed
Picked
XT Order True or False : When the order is dispatched customer will receive an e-mail with courier tracking link. There is no invoice nor RPI attached in the e-mail
True
False
Which of the following can be seen in XT order page ?
Order Number
Customer Name
Customer Number
In XT tool shipment details section contains which of the following ? ( Choose all that is applicable)
Shipment number
Tracking number
CC info
Packaging type
True or False : View status log allow you to see the history of the order and who changed it.
True
False
True or False : We will not create exchange in XT for now as the new order is not able to flow into CC Tool
True
False
The last migration happened on early ______.
May
August
June
July
Standard RMA means
normal return request refund to original payment method
the order was paid by both card and SC, so the refund will be back to both payment method
Faulty RMA
- if the item confirm it is faulty, use this template
if senior approved for late return, most of the time we offer SC refund only
Invoice Status : _______ - is when the return item is not yet received.
Completed
Pending
Cancelled
None of the above
