If the customer states they're unable to scan the QR code, send (Which QT?). This is not something Cash App can resolve for the customer, for continued pushback, review the Final Resolve article for the proper workflow.

If a customer wants to know where they can find this information themselves, send Cash App {Cash Taxes - Resources}.

If a customer writes in wanting to know where they can start filing, send:

All Investing Tax related inquiries MUST NOT be forwarded to Investing Triage.

A “? notice” is an IRS mandated notification to customers that the tax ID number reported on their Form 1099 were missing or do not match IRS records. 

The ATO advocate will NOT need to file a Login/Account Access Jira: include ‘Tax ATO’ in the title with a brief description of the issue and the relevant Regulator link(s) for further assistance.

For further pushback double check to see if it is related to Account Access, or Missing from the wrong routing or account numbers mentioned above, otherwise, see Final Resolve workflow

If customers ask for information on when they will receive their refund, it’s important we do not provide a concrete timeframe. You can use Cash App {Tax Return ETA - Direct Deposit}

If customers are asking for advice on what to do with tax documents or how they should work with the IRS, send: