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Worksheets

Guest Cycle

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

Guest has requested for a crib to be placed in room during reservation. Which stage of guest cycle is this part of ?

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

2.

Guest has personally requested for City Map from concierge desk to explore city on the second last day.

a)

Pre-Arrival

b)

Arrival

c)

Occupancy

d)

Departure

3.

Rooming of a guest is part of which stage of guest cycle

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

4.

At which stage of guest cycle is ''Guest has informed that cashier to prepare his/her bills''

a)

Pre-Arrival

b)

Arrival

c)

Occupancy

d)

Departure

5.

''Guest is not happy with breakfast served served at restaurant ''is part of which stage of guest cycle

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

6.

Valet tag given to the guest is part of which stage of guest cycle?

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

7.

''Welcome drink is offered'' is part of which stage of guest cycle?

a)

Pre-Arrival

b)

Arrival

c)

Occupancy

d)

Departure

8.

Guest wants a workstation setup in his room before his arrival, is part of which stage of guest cycle?

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

9.

Bell boy is called to collect luggage from the room, Which stage of guest cycle is this part of ?

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure

10.

Room Assignment is part of which stage of guest cycle

a)

Pre-arrival

b)

Arrival

c)

Occupancy

d)

Departure