WorksheetsIntro. to Hospitality & Tourism REVIEW
Total questions: 25
Worksheet time: 13mins
Menu planning is a function in foodservice
True
False
One way of obtaining customer feedback is by having ___________.
mystery shoppers
guest comment cards
managers speaking with guests
all the above
Fine dining restaurants emphasize high quality service, ingredients, decor and have high _______________.
ceilings
chairs
menu prices
sinks
What words describe someone who is practicing ethical behavior?
dishonest, immorality, indecency
fair, honest, respectful, law abiding citizen
angry, mean, petty, bad
liar, corrupt, evil, disgraceful
If you don't make ethical decisions, you could end up in _______.
love
the basement
the park
prison
The promise of a table in a restaurant is a ___________________.
promise
reservation
walk-in
appointment
Cleaning dirty dishes from the table is the job of the _________________.
busser
expediter
dishwasher
host/hostess
The ________________ handles the payments at the end of a meal.
Executive Chef
Host/Hostes
Sous Chef
Cashier
A ___________________ is a professional cook.
Expediter
Manager
Chef
Cook
The ___________________ is the 2nd in command in the kitchen.
Sous Chef
Executive Chef
Manager
Host/Hostess
The 7 parts of a menu are appetizers, entrees, beverages, salads, soups, desserts, and side bars.
True
False
The menu is the basic _________________ for a restaurant.
game plan
choice
function
role
All customers expect __________________.
bad service
a to-go box
good service
their food to be free
The 5 segments of the hospitality industry are _____________.
food, lodging, canoeing, mountain climbing, tourism
food, lodging, football, swim, politics
food, lodging, travel, recreation, and tourism
food, lodging, travel, recreation, cruise ships
Making immediate eye contact and responding quickly to customer requests are an example of being a __________________ employee.
customer-focused
arrogant
self-centered
rude
Food preparation includes measuring ingredients and processing food.
True
False
The 3 communication methods are ____________.
verbal, nonverbal, conversation
verbal nonverbal, text
verbal, nonverbal, written
verbal, nonverbal, yelling
Foodservice can range from simple snacks to fine dining.
True
False
The lodging industry ________________________.
provides a place to sleep
provides entertainment
provides food
provides transportation
_____________ is when someone excessively overeats and consumes large quantities of food in a short period of time is.
Anorexia
Binge eating
Bulimia
The ________________ is the whole idea of the restaurant, including the theme, location, decor, ambience, and service style.
restaurant idea
restaurant concept
restaurant jingle
restaurant experience
A beverage is a liquid that is drinkable.
True
False
The best place to store meats is in the __________.
bed
refrigerator/freezer
microwave
toaster oven
Food and chemicals should ALWAYS be stored together.
True
False
Washing your hands frequently throughout the day is a part of great _______.
manners
happiness
hygiene
hospitality
