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WorksheetsAltawiz W1
Total questions: 10
Worksheet time: 9mins
Applicant got approved for secured card and submitted the required minimum security deposit by cash through mail. Agent checked Empath and there is no account opened yet. What is the next step the agent must do?
Agent should transfer the customer to CX Solutions for research.
Agent should transfer the customer to Branded Book Core
Agent should inform the applicant that once received, the deposits may take 7-10 business days to process and If the minimum security deposit has been met: Your card will be mailed within 2-3 weeks.
Agent should Submit a SOAR Request for research.
Which of the following statement is NOT an acceptable proof of SSN:
Unsigned social security card
W-2 tax statement from the most recent tax year with business name or Doing Business As (DBA) listed as the payee
Tax return from the most recent tax year, including completed Paid Preparer section that is handwritten with a filed stamp from the IRS
Pay stub or earnings statement issued within the last three months with all nine digits of the SSN
Which response is the best suited for this question? Can I purchase the ticket in my sister's name?
No, the ticket can only be purchased in your name.
No, the ticket can only be purchased in your name and any other users in your account.
Yes, the ticket can be purchased in anyone's name and can be mailed or emailed to whatever address you provide.
Yes, the ticket can be purchased in your sister's name only.
Which response is the best suited for this question? Can I have my cash rewards deposited directly into my bank account?
At this time, we are unable to deposit cash rewards directly into a bank account as a redemption option
Yes, Our rewards center can setup your cash rewards deposited directly into your bank account
You need to contact our rewards center after your account is opened with us and once you received your card.
No, you can only redeem your cash rewards for a check in the mail or a statement credit
Fill in the blanks: The allowable number of open consumer credit card accounts is currently at a maximum of (a) ; however, some products may have more strict allowance guidelines. Allowance can vary from product to product.
Which response is the best suited for this question? Can I expedite my document review?
Yes, We can expedite the process of review. Please allow us 1-2 Business Days to review your documents upon receiving them.
We can take a note of your request but it will be subject for review by our underwriters
Documents are usually processed in the order they are received. We’ll work to reach a decision in a quick, but careful time frame.
No, We cannot expedite the review but you are welcome to reapply because we ussually get the decision of an application within less than a minute.
What is the first step to check the Balance Transfer APR in Empath?
PAYMENTS
REWARDS
CARD & USER CONTROLS
TERMS & SETTINGS
Which is NOT true about PIN or Personal Identification Number ?
PIN can be setup over the phone after approval of the application.
When a customer initially activates their brand new account, they can setup their own PIN
A PIN is the four-digit code a customer uses to access cash at an ATM.
When a customer initially activates their brand new account, they can receive a system generated PIN.
Which is NOT true about Early Spend Bonuses/One-time Bonuses?
If the applicant's current rewards credit card is different than the one the applicant is applying for, then the applicant will be eligible for the one-time bonus.
If the applicant have not opened the same credit card in the past two years, then the applicant is eligible for the one-time bonus.
If the applicant opened two or more of these credit cards in the past two years, then the applicant may be subject to additional review.
If the applicant opened the same credit card in the past two years, then the applicant is eligible for the one-time bonus.
Applicant got approved for secured card and submitted a partial security deposit amount of $20. Agent upon checking the required minimum deposit amount shows $49 and is no longer within the deposit timeframe also the partial deposit submitted by the applicant has not cleared yet. What do we need to inform the applicant of his partial submitted deposit?
Mr. / Mrs. ___________, your funds have been returned to you. Please allow 7-10 business days for ACH processing
Your funds will be returned within 14 business days after receipt of the deposit payment.
Mr. / Mrs. ___, your funds are in the process of being returned to you. It may take up to 10 business days to process your funds; please allow 7-10 business days for ACH processing.
Mr. / Ms. ___, your refund will be electronically refunded to your bank account within five business days
