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automotive service

Total questions: 35

Worksheet time: 18mins

Name
Class
Date
1.

Safety and environmental training is important in keeping employees safe and free from injuries and illness.

a)

True

b)

False

2.

Employees are not responsible for their own safety while at work.

a)

True

b)

False

3.

Training is an important way to keep yourself and others safe while at work.

a)

True

b)

False

4.

If you see an employee performing their job task in an unsafe way you should ___________.

a)

Ignore it. It's not your responsibility.

b)

Put it on social media. It's funny!

c)

Inform the employee it is unsafe and demonstrate how to do it safely

d)

Don't worry about it

5.

A first aid kit should include the following items:

a)

Bandages

b)

Antibiotic ointment

c)

Gauze

d)

All of the above

6.

1. An Inspector is required to


.

a)

Have possession of Inspector card at all times during working hours.

b)

Lock the Inspector card in a safe.

c)

Lend out the Inspector card as needed.

d)

All of the above

7.
What does the W in 5W-30 motor oil stand for?
a)
weight
b)
wear
c)
winter
d)
won
8.

Which component is this ?

a)

Injector

b)

Spark Plug

c)

Valve

d)

Glow Plug

9.

After the customer info is entered what is the next step

a)

invoice info

b)

vehicle info

c)

order info

d)

job description

10.

How often are oil changes required for today's vehicles?

a)

3,500 to 5,000 miles

b)

5,000 to 7,000 miles

c)

when the change oil indicator light is on

d)

when you see blue smoke from the tailpipe

11.

Straight hourly pay will change depending on how fast or slow you complete repairs?

a)

True

b)

False

12.

Sean makes $300 per week at his job working for straight hourly pay. If we works 40 hours a week, how much does he earn per hour?

a)

$15.00

b)

$10.50

c)

$8.25

d)

$7.50

13.

sum of costs in order to purchase, operate, and maintain a vehicle

a)

lease

b)

downpayment

c)

total cost of ownership (TCO)

d)

seller

14.

if you are willing to give your car to the dealer in exchange for a new car, you can often get a better price

a)

lease

b)

VIN

c)

warranty

d)

trade-in

15.

a long term rental of a car. you need to pay monthly payments for the vehicle and it must be returned at the end of the contract.

a)

seller

b)

lemon

c)

lease

d)

downpayment

16.

manufacturer's suggested retail price. price that car builders say the car should be sold at.

a)

downpayment

b)

MSRP

c)

MPG

d)

total cost of ownership (TCO)

17.
The steady decline in the resale value of any vehicle that you buy.
a)
Depreciation
b)
Cost of the Loan
c)
Credit Score
d)
APR
18.
When you owe more on your vehicle than what it is worth.
a)
Deductible
b)
Upside-down
c)
Bait and Switch
d)
Premium
19.
The score that evaluates your credit-worthiness and determines the rate of interest you are eligible to receive
a)
Credit Score
b)
VIN
c)
Invoice Price
d)
Dealer Cost
20.
_________ insurance is financial protection against accidents that cause bodily injury and property damage.
a)
comprehensive 
b)
liability
c)
collision 
d)
life 
21.

What is the most common task of a service technician?

a)

Write up customer concerns

b)

Order parts

c)

Manage service personal

d)

Diagnose system failures

22.

What is this?

a)

Battery

b)

Motor

c)

Tool

23.

When charging a car battery, you should leave the battery connected to the electrical system?

a)

True

b)

False

24.

When writing a service repair order you should

a)

never ask the customer too many questions

b)

never ask the customer any questions

c)

ask relevant questions

d)

make small talk

25.

A vehicles electrical system is powered by

a)

electrical cables

b)

electrical wires

c)

alternator

d)

starter

e)

battery

26.

Being punctual is a part of professionalism

a)

true

b)

false

27.

Content knowledge is a part of professionalism

a)

false

b)

true

28.

Proper hygiene is a part of professionalism

a)

true

b)

false

29.

He is an experienced and trained personnel who deals in balancing vehicle wheels, maintenance of vehicles, changing oil, changing brake pads checking engine performance and so on.

a)

a. Automotive Technician

b)

b. Automotive Engineer

c)

c. Car Rental Tech

d)

d. Automotive Detailer

30.

2. These are professionals in the automotive industry that are concerned with developing trucks, passenger vehicles, buses, off-road vehicles and motorcycles among other engineering works in the industry.

a)

a. Tire Technicians

b)

b. Automotive Engineer

c)

c. Vehicle Inspector

d)

d. Car Rental Tech

31.

3. Their role is to install tires on vehicles such as cars, trucks, heavy vehicles and also do repairs on such tires when the need arises.

a)

a. Tire Technicians

b)

b. Diesel Mechanic

c)

c. Lab Tech

d)

d. Vehicle Inspector

32.

8. He carries out many roles and duties such as vehicle inspection, testing components for damages and wears, preparing reports on each vehicle they inspect, keeping records of vehicles delivered, checking illegal equipment installed in vehicles and many others roles.

a)

a. Automotive Technology Instructor

b)

b. Vehicle Inspector

c)

c. vehicle machinist

d)

d. Car rental supervisor

33.

9. His job entails teaching occupational or vocational subjects such as the operation of industrial machinery and equipment as well as Transportation knowledge.

a)

a. Automotive Technology Instructor

b)

b. Tow Truck Driver

c)

c. Car Inspector

d)

d. Dispatcher

34.

10. His roles are to communicate with the dispatcher and drive to the scene of a breakdown or an accident.

a)

a. Car Rental Agent

b)

b. Tow Truck Driver

c)

c. Car Tech

d)

d. Car Inspector

35.

11. They work in the provision of support to the people who want to rent cars and other kinds of vehicles for a short period of time.

a)

a. Car Rental Agent

b)

b. Car Salesperson

c)

c. Car Tech

d)

d. Car Inspector