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WorksheetsSkincare Consultation
Total questions: 10
Worksheet time: 6mins
What are the 3 essential questions to ask when providing a skincare consultation? (More than 1 answer)
Describe your skin type?
What is your skincare regime for day & night?
What is your primary skincare goal?
How much time do you spend on your skincare daily?
Is doing a skincare consultation a must for all customers looking for skincare products?
Yes
No
Why is it important to offer at least 2 products to customers when making product recommendations?
To push for more sales
To build the basket
To give customer a choice
To do link-sell
Why is it important to know the current products that customers are using in their morning and night regime? (More than 1 answer)
To recommend products that are missing in their regime
To find out how much time they spend on skincare daily
To find out if they are happy with their current regime
To find out how much they are willing to spend on skincare
Is a COVID safe product demonstration a must have for each consultation?
Yes
No
What do you do when a customer decides not to purchase the product that you have recommended?
recommend another product
provide samples if available
try again to convince customer to purchase
do a demonstration for customer
What do you do when customer tells you that they do not like the texture or smell of the product?
focus on the benefits of the product
convince customer to give it a try
find an alternative product
let customer try the product again
What do you need to share with customer when doing a skincare consultation? (More than 1 answer)
Key Ingredients
Benefits
Top Tip/Personalised stories/CFT stories
Price
What is the basic 3-step skincare regime that all customers who are new to skincare should start with? (Select 3 answers)
cleanse
serum/moisture
protect with SPF
scrub
What is the 1 product you must always recommend for all skincare consultation?
Edelweiss Cleansing Concentrate
Edelweiss Daily Serum Concentrate
Edelweiss Eye Serum Concentrate
Edelweiss Intense Smoothing Cream
