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WorksheetsIHG True Hospitality
Total questions: 6
Worksheet time: 3mins
What can you do to ensure you are confident?
You must have the knowledge of what your colleagues are doing at work.
You should focus on your task and know only about your area, not the entire hotel.
You have to know your role and your hotel, you also need to be
prepared before service.
What are the skills essential to True Hospitality?
Dare to make the first move, Adapt to the moment, Relate to business needs, Enable quality downtime
True Attitude, True Confidence, True Listening, True Responsiveness
Do the right thing, Show we care, Aim Higher, Celebrate Difference, Work Better Together
What does it mean to have True Attitude?
True Attitude is about being caring, wanting to make a positive difference and building
genuine connections with guests.
True Attitude is about ensuring you are having a good day at work
True Attitude is about getting to know your colleagues better so that you can help them make a positive impact
Which statement resonates with True Responsiveness?
Consulting colleagues when you need help
Understanding the difference between response and delivery
Owning a guest’s request
All the options resonate with True Responsiveness
What are the 3 things you should be listening for?
You should listen because you have nothing else to do and you want to ignore other's around and pretend to give attention
You should listen to learn and gain facts, understand feelings and how to empathize, and
to understand the guest’s intention.
You should listen because your job description said so and the IHG True Hospitality training is stating the same and it's fun to listen.
What is IHG's Brand Promise?
No.1 Hotel Company for Guests, Owners & Colleagues
Winning Ways Culture
True Hospitality
