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2022 Operations Directions

Total questions: 10

Worksheet time: 5mins

Name
Class
Date
1.

The following are the sources of growth, except

a)

Increase ATU

b)

Increase ATV

c)

CTD

d)

Increase TC

2.

The following are the strategies to improve TC, except.

a)

Traffic Driving Local and In-Store Marketing

b)

Store Hours

c)

Improve Customer Service Level

d)

CPSA

3.

The following are the strategies for increasing ATV, except.

a)

N+1 Habit /

S.A.L.E.S

b)

Implement Impulse Program

c)

Highlight Megabox

d)

Implement Best, Better, Good

4.

Installing directional signages are part of what Sales strategy?

a)

Increase TC

b)

Increase ATV

c)

CTD

d)

B2B

5.

All staff must be knowledgeable on all on-going promotions are under what strategy?

a)

Increase TC

b)

Increase ATV

c)

CTD

d)

B2B Pro

6.

Aligning store hours to Supermarket is under what Sales strategy?

a)

CTD

b)

B2B Pro

c)

Increase TC

d)

Increase ATV

7.

Who are required to do N+1 selling?

a)

Promodisers only

b)

Everybody on selling floor

c)

Cashiers only

d)

Supervisors and Managers

8.

The following are categorize as best brands, except

a)

Lysol

b)

JML

c)

3M

d)

Pledge

9.

A CTD agent must answer the call within ___ rings.

a)

3 rings

b)

5 rings

c)

right away

d)

2 rings

10.

Offering shopping baskets at the customer's entrance is part of what sales strategy?

a)

Increase TC

b)

B2B Pro

c)

CTD

d)

Increase ATV