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Worksheets

THC10 Midterm Examination

Total questions: 60

Worksheet time: 51mins

Name
Class
Date
1.

It is the tendency for people to screen out most of the information to which they are exposed?

a)

Selective Retention

b)

Selective Distortion           

c)

Selective Appreciation

d)

Selective Attention

2.

It refers to all of the personal consumption of final consumers

a)

Publics

b)

 Family

c)

Consumer Market

d)

All of the above

3.

The following are Types of Service Industry. EXCEPT:

a)

Government   

b)

Associations

c)

Private not-for-profit organizations    

d)

Business services

4.

Brand strategy decisions include EXCEPT.

 

a)

Product benefits 

b)

Product attributes 

c)

Product beliefs and values

d)

Product Design

5.

It is the mental process that a person goes through from the time they first discover about an innovation until the time they use it on a regular basis.

            

a)

Evaluation process 

b)

Adoption process 

c)

Adaption process 

d)

Customer satisfaction

6.

It is a need that is sufficiently pressing to direct the person to seek satisfaction?

a)

Belief

b)

Personality

c)

Belief 

d)

Lifestyle 

7.

It contributes to a product’s usefulness as well as to its looks.

a)

Labels      

b)

Packaging     

c)

Design  

d)

Style

8.

It creates a nice appearance, but it does not guarantee that the product will perform better.

a)

Labels      

b)

Packaging     

c)

Design  

d)

Style

9.

It identifies the product or brand, describes its characteristics, and provide promotion

a)

Labels      

b)

Packaging     

c)

Design  

d)

Style

10.

It entails creating and manufacturing a product's container or wrapper

a)

Labels      

b)

Packaging     

c)

Design  

d)

Style

11.

It creates a new brand name when it enters a new product category

a)

Brand Extension 

b)

New Brands 

c)

Multibrands

d)

Line Extension  

12.

Extending an existing brand name to new product categories

a)

Brand Extension 

b)

New Brands 

c)

Multibrands

d)

Line Extension  

13.

It offers a way to establish different features and appeal to different buying motives.

a)

Brand Extension 

b)

New Brands 

c)

Multi-brands

d)

Line Extension  

14.

Extending an existing brand name to new colors, forms, sizes, ingredients or flavors of an existing product category.

a)

Brand Extension 

b)

New Brands 

c)

Multi-brands

d)

Line Extension  

15.

It is the most important consumer-buying organization in society.

a)

Publics

b)

 Family

c)

Consumer Market

d)

Social Classes

16.

When consumers have a low level of involvement and there are large brand differences, this happens.

a)

Habitual Buying

b)

Dissonance-reducing

c)

Complex Buying   

d)

Variety-seeking

17.

It happens when customers are emotionally invested in a pricey, infrequent, or risky purchase but see little difference across brands.

a)

Habitual Buying

b)

Dissonance-reducing

c)

Complex Buying   

d)

Variety-seeking

18.

It is the product’s freedom from defects and consistency in delivering a specified level of performance.

a)

Branding

b)

Product Features   

c)

Brand Equity  

d)

Conformance Quality

19.

These are things that are essentially intangible and do not result in the ownership of anything and consist of activities, perks, or satisfactions supplied for a transaction.

(a)  

20.

These are consumer goods and services that a client buys frequently, quickly, and with little effort in comparison shopping and purchasing.

a)

Convenience

b)

Specialty    

c)

Unsought   

d)

Shopping

21.

These are goods that the consumer is either unaware about or is aware of but does not intend to purchase.

a)

Convenience

b)

Specialty    

c)

Unsought   

d)

Shopping

22.

These are social groups to which a person desires to belong.

a)

Opinion Leaders

b)

Reference groups        

c)

Aspirational groups   

d)

Membership groups

23.

These are group that serve as a point of comparison or comparison in the formation of attitudes or behaviors.

a)

Opinion Leaders

b)

Reference groups        

c)

Aspirational groups   

d)

Membership groups

24.

These are groups that have a direct impact on a person's life and to which he or she belongs.

a)

Opinion Leaders

b)

Reference groups        

c)

Aspirational groups   

d)

Membership groups

25.

These are members of a reference group that have unique talents, expertise, personalities, or other attributes that might affect others socially.

a)

Opinion Leaders

b)

Reference groups        

c)

Aspirational groups   

d)

Membership groups

26.

One of the features of service is that it cannot be seen, tasted, felt, heard, or scented before being purchased.

a)

Intangibility

b)

Inseparability    

c)

Variability   

d)

Perishability

27.

One of the features of service is that it cannot be stored for later sale or use.

a)

Intangibility

b)

Inseparability    

c)

Variability   

d)

Perishability

28.

This implies that the quality of a service is determined by who offers it, as well as when and how it is delivered.

a)

Intangibility

b)

Inseparability    

c)

Variability   

d)

Perishability

29.

These are customers who purchase goods and services with the intention of reselling them for a profit.

a)

Customer market

b)

Government market

c)

Business Market   

d)

Resellers Market

30.

They purchase goods and services to be processed later.

a)

Customer market

b)

Government market

c)

Business Market   

d)

Resellers Market

31.

These are individuals who have unmet needs and desires, and who can afford and are willing to spend.

(a)  

32.

TRUE or FALSE: Consumers often view price as an indication of quality

a)

TRUE

b)

FALSE

33.

TRUE or FALSE: Automobiles, computers, and cellphones are just a few examples of services.

a)

TRUE

b)

FALSE

34.

TRUE or FALSE: Nationalities, religions, racial groups, and geographic regions are all classified as social classes.

a)

TRUE

b)

FALSE

35.

TRUE or FALSE: Product packaging help consumers identify products that might benefit them

a)

TRUE

b)

FALSE

36.

TRUE or FALSE: Products are made in factories, while brands are made in the minds of consumers.

a)

TRUE

b)

FALSE

37.

TRUE or FALSE: Brand is defined as freedom from defects

a)

TRUE

b)

FALSE

38.

TRUE or FALSE: The consumer's views and feelings about a product and its performance are represented by the brand.

a)

TRUE

b)

FALSE

39.

TRUE or FALSE: Suppliers must be treated as partners to provide customer value

a)

TRUE

b)

FALSE

40.

These are brief times of abnormally high sales fueled by consumer enthusiasm and the rapid success of a product or brand.

a)

Style

b)

Fads

c)

Fashion

d)

Features

41.

TRUE or FALSE: Style is a basic and distinctive mode of expression

a)

TRUE

b)

FALSE

42.

Younger than 18

a)

Youth

b)

Accumulators

c)

Builders

d)

Getting started

43.

35 - 50 years old

a)

Youth

b)

Accumulators

c)

Builders

d)

Getting started

44.

Two or more persons who work together to achieve individual or shared objectives.

(a)  

45.

Is the pattern of a person's life as expressed in his or her psychographics

a)

Lifestyle

b)

Learning

c)

Self-Concept

d)

Perception

46.

It occurs when the buyer recognizes a problem or need triggered by Internal stimuli

and External stimuli

a)

Information search

b)

Evaluation of alternatives

c)

Need recognition

d)

Purchase decision

47.

It is an act by the consumer to buy the most preferred brand

(a)  

48.

It refers to the buying of a whole company, a patent, or a license to produce someone else’s product

(a)  

49.

It's the process of looking for fresh product ideas in a systematic way.

answer choices

a)

Product Idea

b)

Idea Screening

c)

Idea Generation

d)

Concept Testing

50.

Competition arises as a result of overcapacity.

a)

Growth

b)

Maturity

c)

Introduction

d)

Decline

51.

Price stability or a drop in order to boost volume

a)

Growth

b)

Maturity

c)

Introduction

d)

Decline

52.

It is a descriptive thought that a person has about something based on knowledge, opinion and faith

a)

Attitude

b)

Habits

c)

Belief

d)

Behavior

53.

These are learned values, perceptions, wants, and behavior from family and other important institutions.

(a)  

54.

It is when the consumer decides to make full and regular use of the product

a)

Adoption

b)

Awareness

c)

Interest

d)

Trial

55.

It is when the consumer becomes aware of the new product but lacks information

a)

Adoption

b)

Awareness

c)

Interest

d)

Trial

56.

It is the introduction of a new product if when and where will it be launched

(a)  

57.

It entails examining sales, cost, and profit estimates to determine whether they meet the company's goals.

a)

Business Analysis

b)

Marketing Strategy Development

c)

Test Marketing

d)

Concept Testing

58.

It is the length of time from a product first being introduced to consumers until it is removed from the market.

(a)  

59.

TRUE or FALSE: The buyer’s decision process itself affects the buyer’s behavior

a)

TRUE

b)

FALSE

60.

Services, events, people, places, organizations, ideas, and combinations of these are all examples.

(a)