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WorksheetsApril Fools but Not Really
Total questions: 15
Worksheet time: 8mins
What does PBP stands for?
Peer by Peer
Pay By Phone
Phone By Pay
From Operation Cypress, what does CPR means?
Customer Prevention Resolution
Customer Protection Resolution
Customer Privacy Revolution
In order for you to know that you are following the appropriate task, whats the first thing that you will check?
Conditions
Step 1
Summary
Handle Uncommon Scenarios
What are the 2 ways how you can download your 2021 BIR Form 2316?
Via Workday and Pulse
Via email and HR assistance
Via Pulse and ADP Mobile App
If you experience no connectivity or power outage anytime within your shift on the first day of the new pay period, what will you do?
Notify UM, check ISP/Meralco for updates, and plot for PTO
Notify UM, check ISP/Meralco for updates, monitor changes and update UM
Notify UM, check ISP/Meralco for updates, and ask for VTO
Do nothing
Longer password will be effective on?
April 15, 2022
April 12, 2022
April 20, 2022
April 25, 2022
If my shift is 11:15 to 8:15, I can plot PTO from 4:00 to 8:15, half day.
Yes
No
Maybe
I dont know
If my customer is requesting for PIN for cash advance, what do I need to inform her?
No grace period, purchase APR and cash advance fee
Grace period, cash advance fee, go to purchase rate
No grace period, CA fee, CA APR
Tell her that il be transferring her call
For Business Intent error, how many active coaching log should there be before I get a Verbal Warning CA?
None, it is a straight forward error, I will be issued VW right away
2 active coaching logs
1 active coaching log
3 active xoaching logs
How many times do we need to report on site in May?
Twice for that month
None for that month
Once for that month
Once a week
If I need to cancel my VTO, what do I need to do?
Cancel it from Teleopti
Inform my line manager and submit an agent intake form
Inform my line manager and she will submit the request for cancellation
No need to inform my line mgr, just submit an intake form
My monthly scorecard is composed of:
Reliability, UTC, PBQA, PR Errors
Reliability, PBQA, UTC, NPS
Reliability, PR Errors, UTC
Reliability, NPS, PR Errors, UTC, PBQA
If after my vaccine, my arm is still sore and im not feeling well, I can still use my remaining Covid Vaccine Leave.
True
False
If I need to check updates on Empath Support Center on a specific date. What do I need to type in the search box?
Date
Keyword
Task
Update
What are you feeling right now?
