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HKMNOP C3

Total questions: 20

Worksheet time: 13mins

Name
Class
Date
1.

Recognize the learning outcome for this chapter.

a)

Calculate the staff requirement using the staffing guide

b)

Identify the documentation involve in personnel management

c)

Identify the classification of hotel based on different criteria

d)

Understand the process of recruitment, selection, hiring, orientation and training

2.

In hospitality establishment, the housekeeping department undoubtedly has the largest workforce.

a)

TRUE

b)

FALSE

3.

Choose the CORRECT document use in personnel management.

I Job Description

II Job Specification

III Accidental Report

IV Job Procedures

a)

I, II and III

b)

I, II and IV

c)

I,III and IV

d)

II, III and IV

4.

Job Description is a detailed document identifying all the likely duties appertaining to job description as well as reporting, relationship, additional responsibilities, working condition and any specific know-how necessary about equipment and material.

a)

TRUE

b)

FALSE

5.

Identify aspect should be covers by Job Description.

I Education qualifications

II Reporting relationship

III Job Profile

IV Supervisory relationship

a)

I,II and III

b)

I,II and IV

c)

I,III and IV

d)

II,III and IV

6.

select the advantages of job description.

a)

Newly recruited employees know exactly what their job is all about

b)

The document ensure that the supervisor and the subordinate have a clear understanding of their role in the common work

c)

Serves as a legal document for any disputes arising from a lack of definition of roles

d)

The employees aid when dealing with an unreasonable superior who overburdens them with task not in their purview

7.

Each position description gives the basic function, scope, and specific responsibilities of the occupant of this position.

a)

TRUE

b)

FALSE

8.

In position description the relationships of responsibility that they have with other members of the organization are not listed.

a)

TRUE

b)

FALSE

9.

A job specification is a document detailing the minimum qualities or traits required by an individual to perform a particular job.

a)

TRUE

b)

FALSE

10.

A job specification would include the following :

a)

Education qualifications

b)

Physical characteristics

c)

Special requirements

d)

Personality

e)

Scope of job and hour

11.

Job list sometimes are called _____________.

a)

Requirement list

b)

Task list

c)

Position list

d)

Job breakdown

12.

Define job assignment.

a)

a form that details how the technical duties of a job should be performed

b)

a list of tasks to be performed by individual

c)

the key task that must be performed, in order of their importance, by an individual occupying a specific position within the department

d)

a tools for the selection of the right employee for a particular job, as defined in the job description

13.

The best job breakdowns are developed by those who actually perform the task regularly. This is excellent tools for the training of new employees.

a)

TRUE

b)

FALSE

14.

Name a document that also referred to as ‘work cards’ or ‘order of work’ documents.

a)

Job list

b)

Job description

c)

Job assignment

d)

Job procedures

15.

Select the factor should be consider to determine staff strength.

a)

The location of the hotel

b)

The size of the hotel

c)

The quality of work expected, that is, the standard to be met

d)

The frequency with which the work needs to be done

16.

The recruitment process is initiated by the executive housekeeper in keeping with the guidelines and procedures set by the human resources department.

a)

TRUE

b)

FALSE

17.

Justify the process of selecting employees.

a)

Screening application and resume ------> evaluating ------> interviewing

b)

Interviewing ------> screening application and resume ------> evaluating

c)

Evaluating ------> screening application and resume ------> interviewing

d)

Screening application and resume ------> interviewing ------> evaluating

18.

Orientation and induction programme purpose to introduced newcomers and to ensure he/she familiarized with the environment in which they are to work.

a)

TRUE

b)

FALSE

19.

Training is the overall enhancement of human ability by developing knowledge, skills, attitude and behavior in order to achieve organizational goal.

a)

TRUE

b)

FALSE

20.

Select the correct four step training method.

a)

Present ----> follow up ----> practice ----> prepare

b)

Prepare ----> present ----> practice----> follow up

c)

Follow up ----> prepare ----> present ---->practice

d)

Practice ----> present ----> follow up ----> practice