Font size
WorksheetsHKMNOP C3
Total questions: 20
Worksheet time: 13mins
Recognize the learning outcome for this chapter.
Calculate the staff requirement using the staffing guide
Identify the documentation involve in personnel management
Identify the classification of hotel based on different criteria
Understand the process of recruitment, selection, hiring, orientation and training
In hospitality establishment, the housekeeping department undoubtedly has the largest workforce.
TRUE
FALSE
Choose the CORRECT document use in personnel management.
I Job Description
II Job Specification
III Accidental Report
IV Job Procedures
I, II and III
I, II and IV
I,III and IV
II, III and IV
Job Description is a detailed document identifying all the likely duties appertaining to job description as well as reporting, relationship, additional responsibilities, working condition and any specific know-how necessary about equipment and material.
TRUE
FALSE
Identify aspect should be covers by Job Description.
I Education qualifications
II Reporting relationship
III Job Profile
IV Supervisory relationship
I,II and III
I,II and IV
I,III and IV
II,III and IV
select the advantages of job description.
Newly recruited employees know exactly what their job is all about
The document ensure that the supervisor and the subordinate have a clear understanding of their role in the common work
Serves as a legal document for any disputes arising from a lack of definition of roles
The employees aid when dealing with an unreasonable superior who overburdens them with task not in their purview
Each position description gives the basic function, scope, and specific responsibilities of the occupant of this position.
TRUE
FALSE
In position description the relationships of responsibility that they have with other members of the organization are not listed.
TRUE
FALSE
A job specification is a document detailing the minimum qualities or traits required by an individual to perform a particular job.
TRUE
FALSE
A job specification would include the following :
Education qualifications
Physical characteristics
Special requirements
Personality
Scope of job and hour
Job list sometimes are called _____________.
Requirement list
Task list
Position list
Job breakdown
Define job assignment.
a form that details how the technical duties of a job should be performed
a list of tasks to be performed by individual
the key task that must be performed, in order of their importance, by an individual occupying a specific position within the department
a tools for the selection of the right employee for a particular job, as defined in the job description
The best job breakdowns are developed by those who actually perform the task regularly. This is excellent tools for the training of new employees.
TRUE
FALSE
Name a document that also referred to as ‘work cards’ or ‘order of work’ documents.
Job list
Job description
Job assignment
Job procedures
Select the factor should be consider to determine staff strength.
The location of the hotel
The size of the hotel
The quality of work expected, that is, the standard to be met
The frequency with which the work needs to be done
The recruitment process is initiated by the executive housekeeper in keeping with the guidelines and procedures set by the human resources department.
TRUE
FALSE
Justify the process of selecting employees.
Screening application and resume ------> evaluating ------> interviewing
Interviewing ------> screening application and resume ------> evaluating
Evaluating ------> screening application and resume ------> interviewing
Screening application and resume ------> interviewing ------> evaluating
Orientation and induction programme purpose to introduced newcomers and to ensure he/she familiarized with the environment in which they are to work.
TRUE
FALSE
Training is the overall enhancement of human ability by developing knowledge, skills, attitude and behavior in order to achieve organizational goal.
TRUE
FALSE
Select the correct four step training method.
Present ----> follow up ----> practice ----> prepare
Prepare ----> present ----> practice----> follow up
Follow up ----> prepare ----> present ---->practice
Practice ----> present ----> follow up ----> practice
