Free Printable TLE 7 4QT (Part 2)

1.

This section of the front office is responsible for arranging guests’ packages, tickets, etc.

a)

a. Bell desk

b)

b. Travel desk

c)

c. Business center

d)

d. Lounge Area

2.

This is where the guests are entertained for booking and checking in.

a)

a. Concierge

b)

b. Information area

c)

c. Travel desk

d)

d. Reception or Front Desk Area

3.

This is a place where guests can sit, wait, and relax.

a)

a. Lounge area

b)

b. Lobby

c)

c. Bell desk

d)

d. None of the above

4.

It is also located at the front desk and handled by the front cashier.

a)

a. Reservation area

b)

b. Lounge area

c)

c. Cash counter

d)

d. Telephone area

5.

This section is handled by a telephone operator and is located at the back of the front desk.

a)

a. Telephone area

b)

b. Reservation area

c)

c. Business center

d)

d. Concierge desk

6.

It is a system being used by the hotel to generate different reports.

a)

a. Rack Rate

b)

b. Rev Par

c)

c. Evaluation

d)

d. Property Management System

7.

It is used to disinfect areas known to house germs.

a)

a. Dust mask

b)

b. Google

c)

c. Disinfectant spray

d)

d. Cloth

8.

An array of numbered compartments used to store guests’ room keys.

a)

a. Key rack

b)

b.Computer

c)

c.Printer

d)

d. Voucher tray

9.

Automatic telephone switching system.

a)

a. PABX

b)

b. Safety deposit box

c)

c. Software

d)

d. Cash register

10.

It is the storage for the safekeeping of important belongings of the guests.

a)

a. Voucher rack

b)

b. Safety deposit box

c)

c. Cash register

d)

d. ATM machine

11.

These are the most useful electronic devices in the front office.

a)

a. Multizone clocks

b)

b. Computers

c)

c. Security monitors

d)

d. None of the above

12.

This is the indicator of the time at different time zones around the world.

a)

a. Time zone

b)

b. Timer

c)

c. Multizone clock

d)

d. Wall clock

13.

It is necessary in order to maintain the consistency of the implementation and compliance to the sets of written instructions in the overall hotel operations.

a)

a.ADR

b)

b.SOP

c)

c. Rev Par

d)

d. FOS

14.

It is a rate given for a day quoted by the front office agents.

a)

a. Rack Rate

b)

b. ADR

c)

c. Room Revenue

d)

d. Rev Par

15.

It is computed by multiplying the total number of rooms sold by the rack rate of rooms.

a)

a. Room revenue

b)

b. Double Occupancy ratio

c)

c. Occupancy percentage

d)

d. ADR

TLE 7 4QT (Part 2)

Total questions: 15

Worksheet time: 8mins

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