WorksheetsPayment & delivery issue & order inquiries
Total questions: 15
Worksheet time: 8mins
What will happen if the business or the consignee confirmed that there is a fake update and there is an available attempt left?
(Choose all the correct answers)
The order will be returned to the business
We will create a ticket for the Delivery Experience team
The order will take another trial within 24 hours
We will create a ticket to the Investigation team
The consignee complains because the star refused go to her address, we should.......
Send the case to the delivery experience team
Send the case to the Investigation team
Send the case to the hub
Send the case to the onboarding team
The fake update SLA is -------------
48 working hours
24 working hours
72 working hours
42 working hours
The Star behaviour SLA is -------------
48 working hours
24 working hours
72 working hours
42 working hours
What will happen if the business or the consignee confirmed that there is a fake update and there is no available attempt left?
(Choose all the correct answers)
The order will be returned to the business
We will create a ticket for the Delivery Experience team
The order will take another trial within 24 hours
We will create a ticket to the Ihub to restart the order
We can reschedule the order from our side if the order status is .......
out for delivery
Route assign
Received at warehouse
in transit
The business can request changing the amount transfer day at any time.....
True
False
Bosta deducts ...... on (Next day cash out)
1%
1.5%
2%
.5%
If the business account is deactivated because of a negative amount, this amount should be paid through: .........
(Choose all the correct answers)
Business (Smart) wants to change order (3000423) type to be exchange after giving it to us ...............
Send ticket to the hub
Inform the business that we can not change order type, and he can create CRP order if he needs
Inform business that he can change it from his dashboard
E-commerce customer reaches us through chat and asks for cancel his CRP order, we should .........
Send ticket to the hub to cancel this order
Cancel the order from the admin dashboard
Ask him to send email to us
Send to him E-commerce number
Business (Emma) is newly registered and wants to stop the next day cash out and be still on (3-A) .......
Send a request to the finance team
Reject the request
Send request to sales team
Send request to comeercial payment
Business (Rengo) send to us on 20 April, wants his April tax bill........
Send a request to the finance team
Reject the request and inform hin send to us next month
Send request to sales team
Send request to comeercial payment
The business (Back to school) wants to cancel this order (020450) but he did not give it to the star yet .......
Cancel the order from the admin dashboard
Inform the business to cancel the order from his dashboard
Inform the business to send us a ticket
Send ticket to the hub to cancel the order
صباح الخير
السادة شركة بوسطة، يرجى العلم إن محاولة التوصيل التي تمت على الطلب رقم (2043054) أمس غير صحيحة، وبعد التواصل مع العميل تم التأكيد إنه لم يتلقى أي إتصال من المندوب، يرجى المراجعة وتوصيل الشحنة في أسرع وقت
شكراً لكم
عبدالستار أحمد
دار نون للنشر
