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WorksheetsTHT 2nd week of April
Total questions: 11
Worksheet time: 6mins
Which of the following topics is NOT escalated to the TM queue?
Local area change
GDPR request
Missing content of a transaction that we can see in Pandora
A missing transaction that we cannot see in Pandora
Is necessary to always add the FAQ "UP - Escalate/Put on hold (General)" before escalating.
True
False
What is the first step for a GDPR deletion request?
UP - GDPR Deletion - Request Confirmation
UP - GDPR Deletion - In Progress
UP - GDPR Deletion - Identify Reason
UP - Escalate/Put on hold (General)
When do we have to actually send to the player the content of the FAQ "UP - Escalate/Put on hold (General)"?
Never.
When the ticket already has a message sent from a Fall-back reply bot.
Always.
When the ticket already has a message sent by automations.
When escalating is not important to leave notes, TM will know what to do.
False
True
What is the correct queue to escalate to the TM?
[Trust & Safety] Escalations EN/ES
OL EN/ES Escalations
OLCO EN/ES TM Review
CC/CR/BS OLCO ESC
If a TM sends an invalid escalation, it must include instructions on why was invalid and what to do next.
True
False
Who is the shift manager that is no longer working with us?
Luis Leal
Alejandro Barrientos
Diego Rincón
Andrea Jaramillo
In April we officially start:
April Fools month
Quarter 2
Holy Week
The new escalation criteria of revoking bans is for all games.
True
False
Which area would you like to be invited to the next THT's?
Nómina
HSE (Cultura y Vida, psicología, etc)
Plan Carrera
One prisma
