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WorksheetsPWS refresher
Total questions: 13
Worksheet time: 3mins
Which of the following is/are CORRECT about building rapport?
Familarity
Comfortable
Trust
All of the above
Following are the principles of building rapport EXCEPT...
Start seeing people as a source of customer
Sincerity beats strategy
Equally knowledgeable
Prejudment kills conversation
Which of the following behavior/action from customer that we should not mirror with?
A Person's accent
Closed Posture
Negative Emotion
All of the above
Which of the following statement is/are CORRECT when giving compliment?
Don't over do it
All of the above
Be specific
Sincerity
"Can I walk you through the new collections here?"
This is a/an __________ question.
Open-ended
Close-ended
To engage with customers, always start off with the _________ question, then _________ question to get a quick and definitative answer.
Open-ended; Close-ended
Close-ended; Open-ended
What is/are the benefit(s) of using customer name in the conversation?
Acknowledge identify
Sign of respect
Grab his/her attention
All of the above
What is the V.A.K when we present the product to the customer?
Visual; Auditory; Kinestetic
Visual; Authenticity; Kinestetic
Vulnerable; Authenticity; Kindness
Vulnerable; Auditory; Kindness
Which of the following is the best example of demonstrating MIRRORING to this customer's response?
Okay.
Yes! it is really beautiful! It definitely matches with the dress that you showed to me.
I'm glad that you like it.
Well... everybody says that.
Why is storytell important in selling?
My boss told me to do so.
To improve sales.
Stories bring fun.
Stories engage emotion, inspire people & encourage actions.
Which of the following example(s) shows the customer is POSITIVE in buying your products?
Ask about the products detail
All of the above
Ask third parties opinions.
Touches and picks up the products.
Which of the following is the example of "Pressure Closing" technique.
I’m afraid this will soon to be out of stock as it is viral in social media, and we have sold quite a number as of now.
Let me process the payment now. Would you like to take a seat and sign the order?”
I think Rose Gold is suit your skin tone more than Silver.” Would you like to take this?
I think your wife will like this design. It will be very hard for you to find such a design in other places.
Which of the following is/are the benefit(s) of building rapport.
Help ensure future revenues.
All of the above
Help to boost Sales
Make customers feel more comfortable expressing their needs
