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Worksheets

HTB TM1C APR6

Total questions: 13

Worksheet time: 10mins

Name
Class
Date
1.

What is the best definition of Communication?

a)

Communication refers to the messages that are exchanges by group members.

b)

Communication refers to the process whereby media organizations produce and transmit messages to large publics.

c)

Communication is the process of sending and receiving messages through verbal or non verbal means.

d)

Communication is the process of sharing information within and outside a company.

2.

An (a)   is the one who communicates his or her message very clearly and effectively and strikes success in his or her intention of communicating the message to the receiver of the message.

3.

Which of the following is not a characteristics of a good communicator?

a)

Concise

b)

Empathetic

c)

Over Confident

d)

None of the above

4.

Which of the following is the first step to become an effective communicator?

a)

Listen actively

b)

know your audiences

c)

Note your body language

d)

Identify your objectives

5.

It is referred to a communication between sender and recipient when all the relevant information has been sent by the sender after analyzing the recipient’s mindset by ensuring no necessary information is missed during communication.

a)

Completeness

b)

Conciseness

c)

Consideration

d)

Clarity

6.

It is referred to the factual accuracy of words used in communication between or people communicating with organizations.

a)

Concreteness

b)

Conciseness

c)

Courtesy

d)

Correctness

7.

It means getting to the point with precise set of words.

a)

Clarity

b)

Conciseness

c)

Consideration

d)

Courtesy

8.

A polite word can play a prominent role in resolving dispute(s) among people. It creates a long lasting effect even if there is difference of opinion between communicating people or organizations.

a)

Courtesy

b)

Clarity

c)

Concreteness

d)

Consideration

9.

What is the importance of communication in our society?

4 lines
10.

Which of the following communication skill can be defined as communication with one’s self, and that may include self-talk, acts of imagination and visualization, and even recall and memory.

a)

Interpersonal communication

b)

Intrapersonal communication

11.

The word communication has been derives from the Latin word "COMMUNIS", meaning (a)   .

12.

What are the main elements of communication? (4 points)

4 lines
13.

How mass communication affects the hospitality and tourism organization? (5 points)

4 lines